Christopher Prosser II
Birmingham,AL
Summary
Results-driven optical expert with a focus on team development and customer satisfaction. Proven ability to train staff and streamline processes, ensuring efficient service delivery and compliance with industry standards. BMD coursework ensures enhancement of students' ability to work in teams through projects and graded application activities both inside and outside of class.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Optician
Costco Wholesale Corp
Hoover, AL
04.2023 - Current
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Provided support in fitting lenses and frames to ensure optimal comfort and vision.
- Maintained accurate records of customer transactions and eyewear orders for efficient processing.
- Performed accurate eye measurements to ensure proper fitting of eyewear, increasing customer comfort and reducing returns.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Customer Service Staff Member
Publix
Helena, AL
04.2020 - 04.2023
- Resolved customer inquiries, ensuring timely and accurate information delivery.
- Assisted in training new staff on customer service protocols and best practices.
- Streamlined checkout processes, enhancing efficiency and reducing wait times.
- Handled product returns and exchanges, maintaining company policy compliance.
Education
Bachelor of Science - Biomedical Sciences
University of Alabama At Birmingham
Birmingham, Alabama, AL05-2026
Skills
- Optical measurements
- Frame repair
- HIPAA compliance
- Optical dispensing
- Customer service
- Team development
- Complaint handling
- Customer education
- Time management
Certification
NCLEC- National Contact Lens Examiner Certification
ABOC- American Board of Opticians Certification
Languages
English
Native or Bilingual
Timeline
Certified Optician
Costco Wholesale Corp
04.2023 - Current
Customer Service Staff Member
Publix
04.2020 - 04.2023
Bachelor of Science - Biomedical Sciences
University of Alabama At Birmingham