Monica Barnes
Bay Minette,AL
Summary
Accomplished Certified Optician with a proven track record at Baldwin Eye Clinic/One Hour Optical, excelling in optical measurements and delivering superior customer service. Expert in enhancing patient satisfaction through precise eyewear fitting and comprehensive care plans. Skilled in insurance billing and adept at fostering client trust, evidenced by numerous positive testimonials. Continuously updated on industry trends to offer cutting-edge solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Optician
Baldwin Eye Clinic/One Hour Optical
10.1997 - 09.2020
- Collaborated with optometrists to develop comprehensive eye care plans, enhancing patient outcomes and overall satisfaction.
- Provided exceptional customer service, addressing any concerns or issues promptly and professionally while maintaining client trust.
- Performed accurate eye measurements to ensure proper fitting of eyewear, increasing customer comfort and reducing returns.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Managed over 50 calls, faxes and vendors on daily basis.
Education
Marketing Diploma - Retailing And Merchandising
Southwest State Technical College
Mobile, AL08-1982
High School Diploma -
Williamson High School
Mobile, AL05-1978
Skills
- Optical measurements
- Frame repair
- Optical dispensing
- Frame selection
- Insurance verification
- Insurance billing
- Optical equipment operation
- Eyewear adjustment
- Optical orders
- Prescription interpretation
- Pupillary distance measurement
- Manual lensometry
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Wrote an Essay on "What exemplified great customer service and won. Reward was a promotion and made commercial for Lens Crafters.
Certification
American Board of Opticianry, ABOC #41873 exp.
Timeline
Certified Optician
Baldwin Eye Clinic/One Hour Optical
10.1997 - 09.2020
American Board of Opticianry, ABOC #41873 exp.
Marketing Diploma - Retailing And Merchandising
Southwest State Technical College
High School Diploma -
Williamson High School
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