Leana Lively
Nampa,Idaho
Summary
With a proven track record at SHOPKO, I excel in enhancing customer satisfaction and streamlining operations. My expertise in optical dispensing and exceptional motivational skills have significantly boosted team performance and sales. I'm adept at leveraging the latest eyewear trends and technology, ensuring the highest quality of patient care and service.
Skilled optician with strong focus on delivering high-quality results and adapting to evolving needs. Expertise in eyewear fitting, lens manufacturing, and patient consultations, ensuring optimal vision care. Known for fostering team collaboration and reliability in achieving organizational goals. Strong communication, problem-solving, and technical skills contribute to seamless patient experience and effective team performance.
Overview
39
39
years of professional experience
Work History
Lead Optician
HOMETOWN FAMILY EYECARE
05.2015 - Current
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Conducted comprehensive eye examinations, resulting in accurate prescriptions and optimal visual outcomes for patients.
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Optical Manager
SHOPKO
04.1986 - 04.2015
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
- Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction scores.
- Collaborated with vendors to negotiate favorable pricing on frame purchases, maximizing profit margins without sacrificing product quality or selection.
- Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
Education
High School Diploma -
ONTARIO HIGH SCHOOL
ONTARIO OREGON06-1981
Skills
- Staff training and development
- Visual acuity testing
- Insurance verification
- Optical orders
- Insurance billing
- Optical equipment operation
- Sales strategy development
- Contact lens
- Optical dispensing expertise
- Eyewear trends
- Lens fitting proficiency
- Eyewear adjustment techniques
- Computer skills
- Contact lens care
- Contact lens fitting
- Frame fitting
- Attention to detail
- Prescription verification
- Relationship building
- Billing processing
- Computer proficiency
- Children's eyewear
- Selecting frames
- Administrative functions
- Product upselling
Timeline
Lead Optician
HOMETOWN FAMILY EYECARE
05.2015 - Current
Optical Manager
SHOPKO
04.1986 - 04.2015
High School Diploma -
ONTARIO HIGH SCHOOL
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