Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Arredondo

Albuquerque

Summary

Accomplished Lead Optician at Albuquerque Vision Care, adept in optical dispensing expertise and fostering professional growth. Increased revenue through innovative marketing and enhanced customer satisfaction with personalized frame selection. Excelled in insurance billing, ensuring optimal patient benefits. Proven track record in staff training, showcasing motivational skills and a commitment to excellence. Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.

Overview

12
12
years of professional experience

Work History

Lead Optician

Albuquerque Vision Care
02.2019 - Current
  • Developed customized solutions for patients with unique vision challenges, increasing access to high-quality optical care within the community.
  • Implemented marketing initiatives to promote new products and services, contributing to increased revenue.
  • Assisted customers in selecting frames that complemented their facial features and personal style preferences, resulting in increased customer satisfaction.
  • Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
  • Mentored junior opticians, fostering professional growth and development within the team.
  • Provided thorough explanations of various lens options, empowering clients to make informed decisions about their eyewear choices.
  • Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.

Optical Manager

DaVita
03.2012 - 02.2019
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
  • Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.

Education

High School Diploma -

West Mesa High School
Albuquerque, NM
06.1999

Skills

  • Professionalism and Ethics
  • Motivational Skills
  • Staff Training and Development
  • Insurance Verification
  • Retail Sales
  • Optical orders
  • Eyewear brands
  • Insurance Billing Knowledge
  • Frame Selection Assistance
  • Prescription Interpretation
  • Optical Dispensing Expertise
  • Customer Service

Timeline

Lead Optician

Albuquerque Vision Care
02.2019 - Current

Optical Manager

DaVita
03.2012 - 02.2019

High School Diploma -

West Mesa High School

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Elizabeth Arredondo