Nelly Demontiney
One Hour Electric
Sacramento,CA
1
Certification
24
years of professional experience
Results-oriented Practice Manager with extensive experience in Optometry, Ophthalmology, Dental, and Medical practices. Skilled in team leadership, budget management, and implementing procedures that drive revenue and productivity. Expertise in optimizing patient care and improving operational workflows to enhance customer satisfaction. Strong collaborator, adaptable to changing needs with a focus on precision in lens crafting and patient consultation.
Work History
Lead Optician
1 Year 3 Months- Fitted eyeglasses and contact lenses according to prescriptions and facial measurements.
- Verified lens accuracy, frame alignment, and order details before dispensing.
- Advised patients on lens options, coatings, and frame selection.
- Managed optical lab orders, tracking production status and delivery timelines.
- Resolved prescription discrepancies and remade orders to maintain dispensing accuracy.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
Business Manager
1 Year 8 Months- Oversaw payroll, billing, and invoice accuracy to support timely cash flow.
- Managed customer estimates, approvals, and follow-up communication to maintain service consistency.
- Coordinated technician assignments, ensuring efficient coverage across residential and commercial service calls.
- Directed daily operations, aligning scheduling, dispatch, and service workflows with customer demand.
- Reviewed reports and performance trends to refine operations and improve team accountability.
Practice Manager
2 Years 8 Months- Performed general medical surgeon practice duties, including billing, training, human resources, administrative tasks, front and back office clerical work, optical sales, and credentialing.
- Monitored compliance with clinic policies, privacy requirements, and operational procedures.
- Trained staff on practice systems, workflow expectations, and patient service protocols.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Created and implemented organizational policies and procedures.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Practice Manager
1 Year 1 Month- Supervised team of 21 office personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Consulted with healthcare professionals on business decisions.
- Facilitated community outreach programs to promote health awareness and preventive care strategies.
- Improved patient flow through office by redesigning check-in and check-out processes.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
Practice Manager
6 Years 4 Months- Managed front and back office operations in general optometry office. Boosted optical sales through personalized customer service and product recommendations., human resources and all related to billing and accounting.
- Supervised front-office, optical, and clinical support workflows for smooth daily patient operations
- Coordinated appointment scheduling, recall management, and patient check-in processes for efficient care delivery
- Monitored insurance verification, billing accuracy, and claim follow-up to support revenue integrity
Optical Manager
2 Years 11 Months- Managed the optical department, coordinated staff, and directed optical sales, inventory, and sales goals.
- Managed optical shop daily operations, balancing patient flow, staffing, and service quality.
- Oversaw frame and lens inventory, maintaining accurate stock levels and vendor orders.
- Trained opticians on dispensing procedures, product knowledge, and patient measurements.
Optician
8 Years 11 Months- General Optical Sales, Selected frames for customers based on individual styles and needs., Identified and fixed problems with optical devices to ensure proper functionality., inventory and all related to optical and optometry
- Dispensed prescription eyewear and verified lens accuracy for precise visual correction.
- Interpreted optical prescriptions and recommended frame options aligned with patient needs.
- Measured pupillary distance, segment height, and other fittings for proper eyewear alignment.
Education
High School Diploma - General High School Curriculum
Associate of Science - Counseling Psychology
Skills
Optometry operations
Professional ethics
Product upselling
Product promotion
Inventory management
Insurance coordination
Teamwork and collaboration
Professionalism and ethics
Certification
06/2002 Optician, Charles A. Jones Business & Skills Center
Timeline
Lead Optician
Summerlin Vision
07.2025 - CurrentRead More
Business Manager
One Hour Electric
02.2025 - CurrentRead More
Practice Manager
Tahoe Sierra Eye And Optical
06.2022 - 02.2025Read More
Practice Manager
VSP VENTURES - Family EyeCare Associates
05.2021 - 06.2022Read More
Practice Manager
Dr. Albert Mar OD
01.2015 - 05.2021Read More
Optical Manager
Dr. Thomas Sutton OD
01.2012 - 12.2014Read More
Optician
Dr. Randolph Brown OD
01.2003 - 12.2011Read More
Rocky Boy, HS
High School Diploma from General High School Curriculum
Read More
MSU-Northern
Associate of Science from Counseling Psychology
Read More