Nicole Furman
Billings
Summary
Demonstrates strong problem-solving abilities and effective communication skills. Committed to contributing to team success and achieving measurable results. Eager to embrace new challenges and support organizational goals with dedication.
Overview
28
28
years of professional experience
1
1
Certification
Work History
LEAD OPTICIAN
The Eye Clinic
03.2013 - Current
- Serve as lead optician for a high-volume eye care clinic supporting optometrists, ophthalmologists, and subspecialists in glaucoma and corneal care.
- Expertly fit complex prescriptions and troubleshoot lens-related issues, including refractive errors, inverted pupils, optical alignment, multifocal measurements, pantoscopic tilt, vertex distance and base curves.
- Recognized for advanced eyewear repair skills; frequently referred to as a “miracle worker” for salvaging damaged frames and optimizing best vision.
- Maintain a 100% patient satisfaction rate through outstanding customer care, follow-up, and attention to detail.
- Supervise optical department operations, including scheduling, training, and staff oversight.
- Conduct frame inventory audits every 40 months and manage contact lens trial stock and optical supply orders.
- Coordinate quarterly vendor meetings to stay current with frame and lens innovations.
- Maintain ABO certification; continued education through Walman University, 2020 MAG Education, and Transitions Expert Certification.
- Utilize ModMed for medical records, Excel for inventory, Microsoft Office/Word for documentation, and Walman Digital Vision Wizard.
- Managed end-of-month invoice reconciliation in line with ABO purchasing protocols.
- Operated multi-line phone systems and shift planner scheduling software.
LENS REPRESENTATIVE
Walman Optical
02.2008 - 03.2013
- Optical Sales & Support Specialist
- Acted as liaison between optometrists, retailers, and manufacturing to ensure accurate product selection and timely order fulfillment.
- Provided guidance on prescription lens materials, coatings, and enhancements (AR, blue light, photochromic, progressive).
- Educated clients on product benefits, proper lens handling, and optical technology to drive satisfaction and sales.
- Managed a portfolio of accounts, resolving issues, tracking custom orders, and upselling lens upgrades.
- Collaborated with production and logistics to streamline processes and reduce turnaround time.
- Represented the company at industry events, trade shows, and client meetings to strengthen relationships and promote new offerings.
- Walman Optical Billings, MT
LEAD LINE COOK
The Suds Hut
01.1998 - 03.2013
- Led a fast-paced kitchen operation, preparing high-quality meals in a high-volume, high-pressure environment.
- Operated multiple cooking stations (grill, sauté, prep) and ensured consistency and quality under tight time constraints.
- Collaborated with kitchen team to execute daily specials and manage peak service periods with precision.
- Maintained strict adherence to food safety, hygiene, and sanitation protocols.
- Recognized for the ability to remain calm, organized, and efficient during high-stress shifts.
Education
ABO CERTIFIED OPTICIAN - undefined
Skills
ModMed and Integrity systems Microsoft Office Suite Walman Digital Vision Wizard Multi-line phone systems HIPAA compliance Humanity Shift Planner Inventory management Optical equipment adjustment
Certification
- Abo Certified Optician
- Transitions expert
Languages
English
Timeline
LEAD OPTICIAN
The Eye Clinic
03.2013 - Current
LENS REPRESENTATIVE
Walman Optical
02.2008 - 03.2013
LEAD LINE COOK
The Suds Hut
01.1998 - 03.2013