Tracey Hood
Livonia,USA
Summary
Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.
Overview
33
33
years of professional experience
Work History
Optician/Receptionist
Michigan Eyecare Institute
Southfield, US
06.2025 - Current
- In my current role; I bill vision insurance for exams, glasses or contacts.
- I assist pt with finding the right frame for prescription and face shape.
- I also, adjust and repair glasses as well.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Processed payments for products purchased by customers.
Validation/ Appraisal
UWM
Pontiac, US
08.2024 - 06.2025
- In validation I check the loan application and the loan estimate for signatures and the correct dates.
- I also look at the change of circumstances to see if the loan needs to be sent to Underwriting or reworked.
- On the appraisal team. I call appraisers to assign them for different properties to appraise.
Optician
Brevard Vision Care
Melbourne, US
06.2018 - 05.2024
- Fit and adjust eyewear, along with selecting eyewear.
- Opening and closing procedures.
- Trouble shooting problems and being an turn key employee.
Physical Therapy Technician
Individualized PT
Canton, US
01.2017 - 05.2018
- Receptionist / PT Aide.
- I performed administration and business operations.
Optician Technician
CVC Vision
Ann Arbor, US
02.2013 - 12.2016
- Assist Dr. with back office.
- Light testing and contact lens training.
- Along, with repairing and adjusting glasses, fitting for Rx glasses.
- Lastly, make patient appointments, take in payment and verify insurance, setting up appointments.
- An increase in sales and patient satisfaction.
Optician
JcPenney Optical
Westland, US
03.2008 - 02.2013
- Fit and adjust glasses.
- Contact lens training.
- Opening and closing procedures.
- Repairs.
Opthalmic Assistant
Northwest Ophthalmology
Southfield, US
06.2003 - 03.2008
- Assist with back office.
- Visual testing.
- Surgical scheduling.
- Contact lens training.
- Ordering back office supplies.
Packer/Shipper
Barnett/ Wilmar
Farmington Hills, US
06.2000 - 03.2003
- Order filling.
- Daily inventory counts.
- Checking and shipping orders.
- Loading truck orders.
Teller
CSR
Southfield, US
07.1999 - 03.2000
- Balance teller drawer.
- Inbound sales.
- Make deposits.
- Cash checks.
Department Supervisor
Kohl's
Farmington Hills, US
08.1992 - 08.1999
- Maintain department.
- Help check out.
- Train new employees.
Education
OTA (Associate) - Occupational Therapy
Macomb Community College
Warren, MIBaker College - Medical Administration
Baker College
Allen Park, MINIT/ Everest - Medical Administration
NIT/ Everest
Southfield, MIHigh school diploma or GED -
Skills
- POS systems
- Data entry
- Eyewear frame material-based selection
- Eyewear frame adjustment
- Office management
- Basic math
- Optical experience
- Training
- Eyewear temple length measurement
- Medical administrative support
- Supervising experience
- Teamwork
- Customer service
- Delivery driver experience
- Filing
- Pricing
- Phone etiquette
- Prism lens dispensing
- Lens coating recommendation
- Anatomy knowledge
- Scheduling
- Optical segment height measurement
- Eyewear lens width measurement
- Administrative experience
- High-index lens dispensing
- Insurance Verification
- Patient interaction
- Medical Records
- Merchandising
- Training & development
- Inventory control
- Loan processing
- Organizational skills
- Communication skills
- Retail math
- Eyewear bridge width measurement
- Time management
- Medical terminology
- POS
- Acetate eyewear frame dispensing
- Contact lens dispensing
- Ophthalmology Experience
- HIPAA
- Single-vision lens dispensing
- Pupillary distance measurement
- Prescription-based eyewear frame selection
- Grammar Experience
- Specialty sports eyewear dispensing
- Multi-line phone systems
- Receptionist
- Physical Therapy Aide
- Metal eyewear frame dispensing
- Retail management
- Team leader
- Medical Scheduling
- Retail optometry experience
- Multifocal lens dispensing
- Face shape-based eyewear recommendation
- Computer literacy
- Medical Office Experience
- Banking
Additional Information
I also have management skills.
Awards
- Dean List, 05/01/15
- Deans List, 05/01/13
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Optician/Receptionist
Michigan Eyecare Institute
06.2025 - Current
Validation/ Appraisal
UWM
08.2024 - 06.2025
Optician
Brevard Vision Care
06.2018 - 05.2024
Physical Therapy Technician
Individualized PT
01.2017 - 05.2018
Optician Technician
CVC Vision
02.2013 - 12.2016
Optician
JcPenney Optical
03.2008 - 02.2013
Opthalmic Assistant
Northwest Ophthalmology
06.2003 - 03.2008
Packer/Shipper
Barnett/ Wilmar
06.2000 - 03.2003
Teller
CSR
07.1999 - 03.2000
Department Supervisor
Kohl's
08.1992 - 08.1999
OTA (Associate) - Occupational Therapy
Macomb Community College
Baker College - Medical Administration
Baker College
NIT/ Everest - Medical Administration
NIT/ Everest