Cindy Bautista
Aurora,CO
Overview
14
14
years of professional experience
Work History
Optician/Receptionist
All about kids vision
Lakewood, CO
02.2017 - 11.2024
- Assisted with patient check-in and check-out processes. Supported billing and coding tasks for patient accounts. Facilitated accurate documentation of patient information.
- Processed payments and assisted customers with insurance inquiries. Supported fitting and adjustment of glasses and contact lenses. Conducted basic eye exams to evaluate vision health.
- Provided expert advice on eyewear selection, ensuring optimal fit and comfort for patients.
- Conducted comprehensive vision tests, analyzing results to recommend appropriate corrective lenses.
- Trained and mentored junior staff in optical dispensing techniques and customer service excellence.
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Handled multi-line phone system, addressing inquiries and directing calls efficiently.
- Maintained accurate patient records in electronic health record (EHR) systems.
- Processed patient insurance claims, verifying coverage and resolving discrepancies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Staff Aid
Swigert International Elementary-DPS
Denver, CO
01.2023 - 06.2023
- Oversaw activities and ensured safety of school-aged children.
- Facilitated open communication channels between staff and parents.
- Oversaw operations of play areas to ensure safety and engagement.
- Designed and executed engaging activities to enhance participant involvement.
- Oversaw maintenance of logs and reports to ensure accurate record-keeping.
- Assisted in maintaining cleanliness and organization of guest rooms and common areas. Supported team members in completing daily housekeeping tasks efficiently. Contributed to positive guest experiences through attention to detail in cleaning services.
Manager
McDonalds
Denver, CO
05.2011 - 06.2017
- Trained new crew members on operational procedures and customer service standards. Assisted in daily cash handling and register operations. Supported team in achieving service goals and maintaining a positive work environment.
- Managed financial transactions and ensured accurate cash handling.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Organized inventory and stock levels to maintain efficient store operations. Assisted in restocking shelves to ensure product availability. Supported team members in maintaining a clean and orderly store environment.
- Oversaw store closing procedures to ensure security and compliance.
- Managed daily store deposit operations, ensuring accuracy and security.
- Assisted in processing and preparing customer orders. Supported team members in maintaining order accuracy. Contributed to timely order fulfillment efforts.
Education
High school diploma - undefined
Aurora Central High School
Aurora, CO01.2014
Skills
- Insurance Verification
- Medical Billing
- Medical Coding
- Medical Records
- Medical Scheduling
- Costumer service
- Medical Office Experience
- Medical Terminology
- Patient Care
- Multi-line Phone Systems
- Triage
- Data Entry
- HIPAA
- Computer Skills
- Computer Operation
- Customer service
Additional Information
Keyboarding/typing, Internet research, Photoshop, Microsoft Word, Excel, PowerPoint, Able to quickly learn new technology, Friendly and Positive Attitude, Efficient and Detailed Worker, Adaptable, Honesty and Integrity
Timeline
Staff Aid
Swigert International Elementary-DPS
01.2023 - 06.2023
Optician/Receptionist
All about kids vision
02.2017 - 11.2024
Manager
McDonalds
05.2011 - 06.2017
High school diploma - undefined
Aurora Central High School