Daisy Rodriguez Castro
Diamond Cleaners
Dallas,TX
2
Languages
1
Certification
7
years of professional experience
Recognized as reliable, compassionate, and detail-oriented peers and leaders. Experience supervising and training diverse teams in fast-paced environments.
Work History
Customer Support Specialist
3 Years- Specialized in business-to-business sales and processed high-volume orders while multi-tasking.
- Processed payments and balanced tills daily.
- Tracked all sales and provided accurate documentation.
- Collaborated with clients on high-dollar requests for special events, ensuring timely and accurate fulfillment.
- Responded accurately to incoming calls providing assistance and addressing customer inquiries.
- Organized daily tasks to ensure readiness for next day's orders. Responsible for organizing all tasks to be set and ready for the next day and cash-handling drawer at shift changes.
Customer Support Specialist
3 Years 11 Months- Engaged in dialogue to identify customer needs, answered questions, and provided tailored product advice.
- Answered incoming telephone calls to provide store, product, and service information.
- Collected payments and provided accurate change.
- Arranged merchandise and tracked inventory to support sales growth.
- Handled incoming calls to deliver accurate store, product, and service information.
- Executed daily cleaning routines to keep areas clean and neat.
Education
Accounting Clerk Certificate
High School Diploma
Skills
Customer relationship management (CRM)
Complaint handling
Multi-tasking
Organizational Skills
Order processing
Multitasking
Decision-making
Decision making
Team Building
Certification
Accounting Assistant Certificate December 2022, Expanded knowledge of accounting and technology skills including Microsoft Word and Microsoft Excel, Emphasis on human relations skills, verbal skills, and written skills, Accounting Clerk Certificate December 2022, Entry-level knowledge of basic accounting and technology skills, Reinforcement of communication and computational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Support Specialist
Diamond Cleaners
08.2023 - CurrentRead More
Customer Support Specialist
Gold 7 Beauty Supply
08.2019 - 07.2023Read More
Dallas College
Accounting Clerk Certificate
Read More
South Oak Cliff High School
High School Diploma
Read More