Daisy Romero-Perez
Los Angeles,CA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
Los Angeles, CA
- Current
- Assist customers with product inquiries, purchases, and returns, ensuring a positive shopping experience
- Eciently handle cash, credit card, and mobile transactions
- Stock shelves, organize merchandise, and maintain store cleanliness
- Accurately process and fulfill online orders, including curbside pick-up
- Retrieve items for customers and ensure proper placement of returned items
- Execute store opening and closing procedures, including cleaning and organizing
- Verify customer identification and process sales of age-restricted products such as alcohol and tobacco.
Crewmember
Raising Cane's Chicken Fingers
Davis, CA
08.2022 - 09.2023
- Followed procedures for safe food handling, storage, and preparation
- Trained and mentored new team members
- Handled cash and credit card transactions quickly and accurately
- Maintained high customer service standards in a fast-paced work environment
- Prepared menu items and managed food and fryer temperatures
- Built rapport with customers, ensuring satisfaction
- Utilized POS systems to process up to 75 orders per shift
- Packaged and handed out online orders.
Store Associate
In-N-Out Burger
Davis, CA
04.2023 - 08.2023
- Built rapport with new and returning customers, promoting In-N-Out's vision and values
- Resolved customer issues and communicated eectively with team members
- Mastered POS system to handle orders accurately and eciently
- Operated drive-thru services, including order taking, payment processing, and food delivery
- Maintained a clean and organized environment
- Conducted weekly deep cleaning and closing procedures.
Education
Bachelor of Science, Animal Biology -
University of California Davis
Davis, CA06.2023
High School Diploma -
Animo Jackie Robinson CHS
Los Angeles, CA06.2020
Skills
- Communication skills
- Leadership
- Problem Solving
- Restaurant experience
- Customer service
- Customer Support
- Team Collaboration
- Stock replenishment
- Complaint Handling
- Customer Complaint Resolution
- Customer Service
- Food Preparation
- Safe Food Handling
- Crew Leadership
- Cash Handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Korean
Limited
Timeline
Store Associate
In-N-Out Burger
04.2023 - 08.2023
Crewmember
Raising Cane's Chicken Fingers
08.2022 - 09.2023
Customer Service Associate
Walgreens
- Current
Bachelor of Science, Animal Biology -
University of California Davis
High School Diploma -
Animo Jackie Robinson CHS