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Senior Auto Claims Representative

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Associate Principal Engineer

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Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I have many years of experience of labor work. Experienced with repairing and refinishing vehicle bodies to restore them to original condition. Utilizes advanced techniques and tools to ensure precision and quality in all repairs. Knowledge of industry best practices for maintaining vehicle safety and aesthetics.

Dynamic professional with over 20 years of proven success in the automotive and insurance industries, specializing in leveraging emotional intelligence and a commitment to diversity and inclusion to cultivate high-performing teams that achieve exceptional results. Expertise in leading body shop operations, enhancing team productivity, and driving organizational profitability through effective leadership and strategic project management. Strong collaboration with vendors and insurance carriers has resulted in significant cost-saving initiatives, while exceptional communication skills facilitate engagement across all levels of the client base and the business. Professional automotive industry leader with extensive background in managing operations and driving performance improvements. Recognized for fostering collaborative environments and consistently achieving targets. Expertise in repair process optimization and customer service.

Hands-on automotive technician with 7+ years of experience in auto body repair, vehicle maintenance, and quality control. Skilled in disassembly/assembly, diagnostics, and routine service across dealerships, body shops, and service centers. Known for precision, adaptability, and a strong work ethic. Committed to delivering quality repairs and customer satisfaction while seeking a long-term role in automotive service.

Knowledgeable in automotive and diesel with solid foundation in automotive repair and maintenance. Attended Universal Technical Institute, and completed both auto and diesel programs. 5 Years with dealership experience with manufacturer led training. Demonstrated ability to diagnose and resolve complex mechanical issues, ensuring vehicles operate safely and efficiently. Proven record of using problem-solving skills and technical expertise to deliver high-quality service. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Developed strong communication and observational skills in hands-on, animal-focused environment. Demonstrated ability to handle and care for animals, ensuring their health and well-being. Seeking to transition into new field, leveraging skills in problem-solving and team collaboration to contribute effectively.

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Results-driven Facilities and Business Services Administrator with over 10 years of experience managing large-scale facilities operations, capital projects, compliance, and administrative services within public-sector environments. Proven expertise overseeing complex, high-profile facilities portfolios, leading multidisciplinary teams, managing budgets and contracts, and partnering with executive leadership, County agencies, and external stakeholders. Known for strong operational oversight, analytical decision-making, and responsive customer service delivery.

Experienced in managing high caseloads within fast-paced environments, organized, driven, and adaptable Insurance Specialist with excellent planning and problem-solving abilities. Successfully navigated complex insurance processes for the past 13 years. Willingness to take on any challenge consistently delivers exceptional results.

Versatile and skilled Call Center Representative with experience in handling auto insurance claims and bulk shipping. Seeking to leverage expertise in customer service, claims processing, and logistics to contribute effectively in a call center environment, providing exceptional service and support.
Offering solid foundation in critical thinking and strong desire to learn and grow in auto claims industry. Contributes excellent research and organizational skills, ensuring accuracy and timeliness in claims processing. Ready to use and develop conflict resolution and customer service skills in [Desired Position] role.
Developed strong analytical and communication skills in fast-paced, customer-focused environment. Adept at interpreting policies and resolving complex issues with clarity and efficiency. Seeking to transition into new field, leveraging strong problem-solving abilities and customer service experience.
Personable and dedicated with knack for problem-solving and clear communication. Possesses strong analytical abilities and deep understanding of policy interpretation and claims processing. Ready to contribute to efficient and fair claims resolutions.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

DAISY SILVAR URIOSTEGUI

Summary

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Work History

Auto Claims Representative

Assistant Office Manager

Education

Associates Degree - Liberal Arts

Associates Degree - Social And Behavioral Science

Certificate - English/Spanish Interpretation

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Auto Claims Representative

Assistant Office Manager

Associates Degree - Liberal Arts

Associates Degree - Social And Behavioral Science

Certificate - English/Spanish Interpretation

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