Daisy Tinerella
Brookfield,IL
Summary
Retail management professional with proven track record in optimizing store operations and driving team performance. Focused on achieving results and fostering collaborative work environment. Skilled in inventory management, customer service, and adapting to dynamic retail needs.
Overview
8
8
years of professional experience
Work History
Assistant Retail Operations Manager
Service System Associates
04.2023 - Current
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed daily cash handling procedures to ensure accurate accounting records were maintained at all times.
- Enhanced employee retention rates by fostering a positive work environment with regular coaching and feedback sessions.
- Traveled to assist in the company's other affiliated accounts by collaborating with their visual merchandising department in remodeling their retail locations as well as food bundled locations.
Retail Operation Supervisor
Service System Associates
09.2021 - 04.2023
- Maintain the sales floor to meet companies' visual standards and arrange merchandise displays in five retail locations
- Ensured locations are stocked, prepped, and staffed for daily operations
- Assisted in creating layouts for daily schedules
- Uphold and demonstrated a complete understanding of company policies and core values
- Familiar with intermediate food and beverage knowledge
- Worked with the HR department to hire
- Supervised the management of labor ensuring labor costs were below daily sales
- Responsible for calculating variance reports in Microsoft Excel
- Traveled out of state to assist in the company's other affiliated accounts by collaborating with their visual merchandising department in remodeling their retail locations
Retail Sectional Supervisor
Chicago Zoological Society
09.2019 - 09.2021
- Trained new hires on company-specific policies, procedures and compliance guidelines
- Meticulously operated POS system transactions include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Supported the opening and closing of shifts demonstrating leadership and punctuality
- I completed monthly reports of our current inventory
Retail Associate
Chicago Zoological Society
04.2017 - 09.2019
- Anticipated customers' needs, providing them with excellent customer service while upholding brand standards
- Exceeded above company's goal for donations in conservation funds
- Meticulously operated POS system transactions include credit, cash to ensure seamless and accurate cash flow
- Price and sorted products then placed in their appropriate locations
- Maintained a clean, organized inventory and curated current displays
Education
GED -
Triton College
River Grove, IL01-2019
Skills
- Interpersonal Communication
- Scheduling coordination
- Merchandise planning
- Operations oversight
- Recruitment and training
- POS Knowledge
Timeline
Assistant Retail Operations Manager
Service System Associates
04.2023 - Current
Retail Operation Supervisor
Service System Associates
09.2021 - 04.2023
Retail Sectional Supervisor
Chicago Zoological Society
09.2019 - 09.2021
Retail Associate
Chicago Zoological Society
04.2017 - 09.2019
GED -
Triton College
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