Open To Work
Aimee Carrillo
Modesto,CA
Summary
Skilled in overseeing retail operations from back-end processes to customer-facing interactions. Experience includes inventory management, team leadership, and process optimization, contributing to smooth and efficient retail operations. Strengths include problem-solving abilities, adept communication skills, and adaptability to changing business environments. Previous roles have resulted in enhanced team productivity and improved store performance through implementation of effective operational strategies.
Overview
22
22
years of professional experience
Work History
Assistant Retail Operations Manager
Lowes Home Improvment
Sonora, CA
01.2022 - Current
- Managed customer service operations to enhance the shopping experience.
- Trained and developed staff to improve service levels and engagement.
- Implemented process improvements for efficient store operations and customer satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in managing daily retail operations and staff scheduling.
- Coordinated inventory management and merchandise displays for optimal presentation.
- Trained new employees on store policies, procedures, and product knowledge.
- Monitored stock levels and placed orders to maintain product availability.
- Ensured compliance with safety standards and operational guidelines in the store.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Monitored store performance metrics such as sales volume, profitability, and turnover rate.
- Maintained accurate records of sales figures, inventory levels, expenses, for reporting purposes.
- Reviewed weekly and monthly reports to identify areas for improvement in store operations.
- Planned staffing schedules according to business needs while controlling labor costs within budget parameters.
- Managed daily operations of retail stores including inventory control, personnel management, budgeting, and merchandising activities.
- Analyzed customer feedback surveys and took appropriate action to resolve any customer complaints or issues.
- Delegated work to staff, setting priorities and goals.
Team Leader Manager
Walmart
Ceres, California
11.2018 - 01.2022
- Led team in daily operations and workflow management.
- Trained new staff on store policies and customer service standards.
- Coordinated inventory management and stock replenishment processes.
- Resolved customer inquiries and complaints efficiently and professionally.
- Assigned and monitored daily tasks for team members.
- Developed strategies to motivate employees in achieving goals.
- Recruited, trained, and supervised new staff members.
Assistant Store Manager
Walmart
Modesto, California
09.2015 - 11.2018
- Assisted in managing daily store operations and maintaining inventory levels.
- Trained and supervised team members to ensure excellent customer service.
- Implemented store policies to enhance operational efficiency and compliance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Leader Manager
Walmart
Modesto, CA
04.2004 - 09.2015
- Resolved customer inquiries and complaints efficiently and professionally.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned and monitored daily tasks for team members.
- Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Skills
- Customer service
- Inventory management
- Process improvement
- Merchandising strategies
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$50000/yr - $200000/yrTimeline
Assistant Retail Operations Manager
Lowes Home Improvment
01.2022 - Current
Team Leader Manager
Walmart
11.2018 - 01.2022
Assistant Store Manager
Walmart
09.2015 - 11.2018
Team Leader Manager
Walmart
04.2004 - 09.2015