DAISY TRANG
San Diego,CA
Summary
An enthusiastic Cloud Engineer with experience in Cloud-based solutions, Infrastructure development and operations. Well versed in building high availability and secured cloud applications. Also delivering information security strategy and roadmap while helping customers build scalable cloud solutions. Fault tolerance cloud infrastructure. Purpose-driven professional with capacity to be strong team player plus work independently effectively.
Overview
28
28
years of professional experience
Work History
IT Technical Support Intern
PGIP
West Lafayette, IN
01.2024 - 04.2024
- Developed and maintained strong relations with customers to meet quality expectations.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Oversaw daily performance of computer systems.
- Provided remote support for users located offsite via telephone or online chat services.
Engineering Assistant
QPE
San Diego, CA
06.1996 - 10.2000
- Monitored progress of ongoing Engineering projects and reported any delays or challenges encountered.
- Set up and operated production machinery according to specific standards and protocols of company.
- Replaced broken components such as screens, batteries, speakers, and antennas on damaged cellphones.
- Read and interpreted drawings, piping diagrams, job specifications, mounting specs and testing procedures.
- Assisted in training new Cellular Technicians in repair processes, customer service techniques, and product knowledge.
Education
Bachelor of Science - Cloud Computing and Solutions
Purdue University Global
West Lafayette, IN04.2024
Skills
- CloudWatch
- CloudFormation
- Lambda
- Kinesis
- Athena
- ECS
- Fargate
- AWS Developer Tools
- Python
- Java
- JavaScript
- VPC
- Route53
- API Gateway
- Application Load Balancer
- Security Groups
- Docker
- Ansible
- Git
- Terraform
- Kubernetes
- HTML
- XML
- CSS
- RedHat Linux
- Ubuntu
- Fedora
- CentOS
- Aurora
- Oracle
- SQL
- MY SQL
- VMware
- Hyper V
- Firewall
- Critical thinking
- Detail-oriented
Timeline
IT Technical Support Intern
PGIP
01.2024 - 04.2024
Engineering Assistant
QPE
06.1996 - 10.2000
Bachelor of Science - Cloud Computing and Solutions
Purdue University Global
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