Daisy Viramontes
Lodi,CA
Summary
Dynamic and results-oriented professional with a background in retail and housekeeping, notably with Marshalls. As a Psychology major, I bring a unique understanding of human behavior, allowing me to connect with customers and coworkers effectively. Skilled in visual merchandising, customer service, and sales strategies, I blend product knowledge with psychological insights to enhance customer satisfaction and drive sales. Proven ability to multitask in fast-paced environments, applying critical thinking to problem-solving and decision-making. Fluent in both Spanish and English, with a commitment to ethical practices and delivering excellence in every interaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeper
Self Employed
Lodi, CA
01.2022 - Current
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Scrubbed kitchen appliances, countertops and fixtures.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Retail Associate
Marshalls
Lodi, CA
10.2021 - Current
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Addressed customer questions and concerns regarding products and services.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Organized merchandise displays to attract customers and promote sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Operated cash register accurately and efficiently while processing payments from customers.
Education
Psychology
San Joaquin Delta College
Stockton, CA05-2024
Skills
- Psychological Research
- Critical Thinking
- Empathy and Active Listening
- Behavioral Analysis
- Communication Skills
- Problem-Solving
- Ethical Awareness
- OS System Proficiency
- Bilingual Communication ( fluent in both Spanish and English
- Multitasking
- Exceptional Customer Service
- Visual Merchandising Expertise
- Strategic Sales Techniques
- In-depth Product Knowledge
- Efficient Time Management
- Worked on couples therapy
Classes taken in the psychology field: Personal and Social Psychology, Intro to Research Methods, Abnormal Psychology, Lifespan Psychology, Intro To Psych Stats, and Marriage and the Family
Accomplishments
- Seal of Biliteracy
- Associates in Psychology
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- DL
References
References available upon request.
Timeline
Housekeeper
Self Employed
01.2022 - Current
Retail Associate
Marshalls
10.2021 - Current
Psychology
San Joaquin Delta College
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