Daisy Ward
Jacksonville,Fl
Summary
.Seasoned Director of Dining Services with comprehensive background in food service management. Oversaw daily operations, budget planning, and staff supervision in previous roles, ensuring high-quality dining experiences for all patrons. Demonstrated strong leadership skills, commitment to maintaining health and safety protocols, and ability to adapt to changing business needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Dining Services
NorthBank Rehab Ctr
Jacksonville, Florida
02.2024 - 03.2025
- Addressed and resolved dining service challenges through extensive knowledge application.
- Enhanced dining service operations using strategic problem-solving techniques.
- Managed daily dining operations for residents and staff at NorthBank Rehab Ctr.
- Supervised kitchen staff to ensure efficient food preparation and service delivery.
- Ensured compliance with health regulations and safety standards in food service areas.
Director of Dining Services
Souther Management
Jacksonville, Florida
09.2022 - 03.2023
- Managed the selection, training and development of staff members for all dining services areas.
- Assisted in recruiting qualified candidates when additional staff was needed due to increased volume or turnover rates.
- Monitored inventory levels of food items to ensure adequate supplies were available at all times.
- Created menus that met nutritional needs while remaining cost-effective.
- Identified and addressed areas of improvement in food quality, presentation and service.
Customer Success Agent
Freedom Mortgage Corporation
Jacksonville, Florida
12.2021 - 03.2022
- Resolved client issues by providing timely and accurate information.
- Managed customer accounts using internal software systems efficiently.
- Documented customer interactions to maintain accurate records.
- Identified customer needs and provided appropriate solutions.
- Monitored call center performance against key performance indicators.
- Resolved escalated customer inquiries in a timely manner.
Customer Service Representative
GC Services
Jacksonville, Florida
12.2020 - 11.2021
- Assisted customers with inquiries and resolved issues effectively.
- Managed high volumes of inbound calls while maintaining professionalism.
- Followed company protocols to handle sensitive information securely.
- Provided feedback to management on recurring customer concerns.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Director of Dining Services
Avante At Jacksonville Beach
Jacksonville, Florida
01.2019 - 04.2020
- Supervised kitchen staff to ensure efficient food preparation and service delivery.
- Ensured compliance with health regulations and safety standards in food service areas.
- Trained new employees on proper food handling and customer service protocols.
- Facilitated regular meetings with staff to discuss menu changes and service improvements.
- Ensured proper sanitation practices were followed by kitchen staff during meal preparation.
- Created menus that met nutritional needs while remaining cost-effective.
Education
Some College (No Degree) - Food And Nutrition Management
Chipola College
Marianna, FLSkills
- Team leadership
- Effective communication
- Conflict resolution
- Time management
- Adaptability to change
- Strategic problem solving
- Customer relationship management
- Staff training and development
- Food safety compliance
- Menu development
Certification
- CDM-CFPP #228824
References
References available upon request.
Timeline
Director of Dining Services
NorthBank Rehab Ctr
02.2024 - 03.2025
Director of Dining Services
Souther Management
09.2022 - 03.2023
Customer Success Agent
Freedom Mortgage Corporation
12.2021 - 03.2022
Customer Service Representative
GC Services
12.2020 - 11.2021
Director of Dining Services
Avante At Jacksonville Beach
01.2019 - 04.2020
Some College (No Degree) - Food And Nutrition Management
Chipola College
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