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Hi, I’m
Daisy Yepiz
Brooklyn,New York
Summary
Results-driven mortgage service specialist known for strong attention to detail and critical thinking. Experienced in driving team success and maintaining high levels of customer satisfaction. Eager to leverage expertise in improving service delivery and operational efficiency.
Overview
8
years of professional experience
Work History
Well FargoDes Moines, Iowa
SENIOR MORTGAGE SERVICE SPECIALIST
10.2019 - Current
Job overview
- Led training initiatives for new talent, ensuring achievement of performance goals through ongoing guidance.
- Acquired familiarity with Wells Fargo products, services, policies, procedures, and regulations to assist customers effectively.
- Provided knowledgeable service by addressing routine questions and resolving service complaints.
- Asks probing questions to determine service needs and accurately inputs information into computer systems, applications, and are is able to utilize resources to find information
- Assessed issues and made quick decisions to implement solutions.
- Collaborated with team members to foster a supportive environment, enhancing team dynamics and morale.
- Maintained production reports to identify areas for self-improvement, enabling consistent achievement of goals.
Well FargoAmes, Iowa
BRAND AMBASSADOR AND FASHION INTERN
09.2018 - 08.2019
Job overview
- Maintained strong visual presence, increased brand awareness through creative selling techniques and visual merchandising initiatives on social media and modeling for photoshoots
- Built and nurtured relationships with customers while gathering and delivering product feedback
- Organized products, styled mannequins, and managed store operations to support sales generation.
The RoseAmes, Iowa
HOME HEALTH AIDE
09.2018 - 07.2019
Job overview
- Organized and administered medications on clear schedules to alleviate symptoms and enhance quality of life
- Assisted disabled individuals in fostering independence while monitoring safety and well-being
- Conducted routine checks on patient vitals, including blood pressure, blood sugar, and heart rate, to monitor health status
- Volunteered additional shifts during busy periods to ensure adequate staffing and meet patient needs
- Assessed and treated lacerations and contusions in a clinical setting.
MCG ConnectAmes, Iowa
MERCHANDISER
09.2018 - 04.2019
Job overview
- Managed product displays to increase visual appeal and attract customer engagement.
- Collaborated with suppliers to secure timely delivery of merchandise and optimize stock levels.
- Built relationships and provided seasonal support to clients, ensuring alignment with merchandising strategies.
- Replenished stock in back room and organized fixtures, graphics, and signage to improve product visibility.
- Conducted inventory audits to track product availability and prevent stock discrepancies.
Education
DES MOINES AREA COMMUNITY COLLEGEAnkeny, IA
Associate of Applied Science from Fashion Design
05-2019
IOWA STATE UNIVERSITYAmes, IA
Bachelor of Science from Kinesiology
University Overview
Completed coursework towards
Skills
- Loan documentation and compliance management
- Customer service and relationship management
- Market analysis and sales expertise
- Client communication and engagement
- Organizational skills and attention to detail
- Problem-solving and critical thinking
- Technological proficiency in Microsoft Office
- Multitasking and adaptability
Languages
Spanish, Fluent
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$70000/yr - $200000/yrTimeline
SENIOR MORTGAGE SERVICE SPECIALIST
Well Fargo
10.2019 - Current
BRAND AMBASSADOR AND FASHION INTERN
Well Fargo
09.2018 - 08.2019
HOME HEALTH AIDE
The Rose
09.2018 - 07.2019
MERCHANDISER
MCG Connect
09.2018 - 04.2019
DES MOINES AREA COMMUNITY COLLEGE
Associate of Applied Science from Fashion Design
IOWA STATE UNIVERSITY
Bachelor of Science from Kinesiology