Daisy Zanki
Phoenix,AZ
Summary
Organized and dependable candidate enthusiastic about learning the Mortgage Industry field inside and out. Hardworking and results-driven professional highly skilled at interpreting laws, evaluating facts, inspecting damage, and analyzing case facts. Detail-oriented team player offering strong administrative, relationship-building, and problem-solving abilities. Successful at handling several caseloads per month and providing exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Examiner
Chubb Insurance
2021.07 - 2022.07
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Negotiated settlements with claimants'' attorneys when needed, achieving favorable outcomes for both parties while minimizing costs.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout claims examination process.
Senior Claims Adjuster
Progressive
2015.11 - 2019.01
- Interviewed claimants and witnesses to gather factual information.
- Prepared summaries of damage, payments and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
- Investigated claims involving potential and suspected fraudulent activities.
- Minimized company exposure to financial risk by diligently identifying fraudulent claims and coordinating with legal teams for resolution.
- Managed approximately 30 incoming calls, and emails per day from customers.
Personal Banker
Bank Of America Corp
2012.08 - 2014.08
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Developed and implemented marketing campaigns to generate new business opportunities.
Education
Some College (No Degree) - Business Management
California State University - Long Beach
Long Beach, CASkills
- Customer service-focused
- Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers.
- Goal-Oriented
- Residential mortgage lending regulations
- Policy Interpretation and underwriting knowledge
- Client Account Management
- Client Counseling
- Sales background
- Settlement Negotiation
- Caseload Management
- Risk Management
Certification
- TX & FL all lines claims adjuster license
Accomplishments
SAFE MLO EXAM passed NMLS# 2530524
Languages
Spanish
Native or Bilingual
Timeline
Claims Examiner
Chubb Insurance
2021.07 - 2022.07
Senior Claims Adjuster
Progressive
2015.11 - 2019.01
Personal Banker
Bank Of America Corp
2012.08 - 2014.08
Some College (No Degree) - Business Management
California State University - Long Beach
- TX & FL all lines claims adjuster license
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