Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Griselda Wiley

Pomona,CA

Summary

Dedicated administrative professional and Phlebotomist with successful experience in fast-paced environment. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

16
16
years of professional experience

Work History

Retail Store Clerk

Victoria Secret
10.2020 - Current
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.

COVID-19 Tester

Universal Wellness/Strike One
02.2021 - 03.2023
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Reported positive and negative response cases according to established protocols and reporting mandates.
  • Interpreted and processed on-site-only test data according to RMI documentation requirements.
  • Assessed vitals while adhering to PPE requirements and other restrictions.
  • Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Phlebotomist

Universal Wellness- Immunization Network
02.2014 - 02.2021
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Reviewed patient records for accuracy and completeness.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Medical Receptionist

Dr. Bharati Gosh M.D. F.A.P
07.2007 - 02.2008
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Assisted with medical coding and billing tasks.

Education

Phlebotomy

Universal Schools-Colleges Of Health & Human Serv.
06.2013

Skills

  • Drawing Blood
  • Time Management
  • On-Site Testing
  • Blood Sample Collection
  • Medical Office Administration
  • Data Recording
  • Medical Terminology
  • Records Maintenance
  • Front Desk Operations
  • Analytical and Critical Thinking
  • Interpersonal Communication

Languages

Spanish
Native or Bilingual

Timeline

COVID-19 Tester

Universal Wellness/Strike One
02.2021 - 03.2023

Retail Store Clerk

Victoria Secret
10.2020 - Current

Phlebotomist

Universal Wellness- Immunization Network
02.2014 - 02.2021

Medical Receptionist

Dr. Bharati Gosh M.D. F.A.P
07.2007 - 02.2008

Phlebotomy

Universal Schools-Colleges Of Health & Human Serv.

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Griselda Wiley