Daisy Fuentes
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Amazon
03.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Porter I
Deployed Services
07.2024 - 10.2024
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Personal property management: Tagging, bagging, sealing, storing, and retrieval.
Claims Adjuster
Kemper Insurance
07.2015 - 11.2020
- Negotiated favorable settlements with claimants, insureds, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
Customer Service Representative
Customer Contact Channels
02.2014 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Nursing
Pima Community College
High School Diploma -
Desert View High School
05.2014
Timeline
Porter I
Deployed Services
07.2024 - 10.2024
Delivery Driver
Amazon
03.2021 - Current
Claims Adjuster
Kemper Insurance
07.2015 - 11.2020
Customer Service Representative
Customer Contact Channels
02.2014 - 01.2015
High School Diploma -
Desert View High School
Nursing
Pima Community College
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