Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

DAITHE SALLEE

Columbia,MO

Summary

Experienced technology liaison and incident coordinator with a strong background in enterprise systems, user support, and cross-functional collaboration. Skilled in managing high-pressure situations, reviewing change activity for compliance, and helping teams stay aligned during critical system events. Known for clear communication, technical adaptability, and a consistent focus on keeping people, tools, and processes working smoothly.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Major Incident and Change Coordinator

Veterans United Home Loans
Columbia, MO
07.2023 - Current
  • Coordinate major incidents from start to resolution by bringing together engineering, product, and operations teams to troubleshoot.
  • Serve as the primary point of communication during outages, providing stakeholders with timely, accurate updates throughout the incident lifecycle.
  • Facilitate post-incident reviews by compiling timelines, verifying root cause summaries, and ensuring documentation of important KPIs.
  • Review change requests for completeness, risk assessment, and policy compliance.
  • Enforce change freezes and moratoriums during critical business windows.
  • Verify adherence processes for both incidents and changes, ensuring audit readiness and process consistency.
  • Collaborate with cross-functional teams to improve incident response quality and ensure adherence to change management best practices.

Business Relationship Manager

Veterans United Home Loans
Columbia, MO
11.2021 - 07.2023
  • Worked with teams across the company to align technology efforts with business goals, ensuring projects delivered real value and supported priorities.
  • Acted as the main point of contact between business and technology teams, translating needs and keeping communication clear to ensure alignment and avoid confusion.
  • Led meetings with stakeholders to gather business needs and partnering with tech teams to find workable solutions.
  • Tracked project progress and outcomes, keeping teams informed, flagging risks early, and helping ensure work stayed on schedule.
  • Managed roadblocks and escalations, working across teams to solve problems quickly.
  • Supported system rollouts and change efforts by planning communications and helping teams adapt to new tools or workflows.
  • Coordinated branch office moves, ensuring each location was fully set up from a technology standpoint and ready for day-one operations.
  • Assisted new branch employees on their first day by setting up user accounts, providing access to required systems and tools, and ensuring their workstations were fully operational.

Loan Coordinator

Veterans United Home Loans
Columbia, MO
11.2020 - 06.2021
  • Managed a pipeline of borrowers preparing to close on new homes, ensuring all required steps were completed on time.
  • Requested and verified documents from borrowers, mortgage lenders, insurance providers, and employers to confirm application accuracy.
  • Recorded inspection results and confirmed that all supporting documentation was properly filed and complete.
  • Used internal software to track tasks, schedule follow-ups, and maintain clear communication with borrowers and realtors..

Loan Specialist

Veterans United Home Loans
Columbia, MO
12.2018 - 11.2020
  • Reached out to borrowers to explain the VA Home Loan Benefit and help them understand their entitlements.
  • Collected financial information and guided borrowers through the early stages of the home buying process, including pre-qualification and pre-approval.
  • Supported the Loan Officer by maintaining and growing a pipeline of potential borrowers to meet monthly team and company goals.

Retail Wireless Consultant

US Cellular Wireless
Columbia, MO
05.2016 - 12.2018
  • Troubleshot customer device and software issues across multiple platforms, including iOS, macOS, Android, and Windows.
  • Maintained working knowledge of various operating systems and device features to provide effective technical support.
  • Engaged with customers to identify the best solutions for their wireless needs and deliver a positive service experience.
  • Uncovered additional customer needs and matched them with relevant products or services offered by the company.

Sales Associate

Verizon Wireless Cellular Sales
Columbia, MO
09.2015 - 05.2016
  • Troubleshot customer device and software issues across platforms including iOS, macOS, Android, and Windows.
  • Maintained up-to-date knowledge of operating systems and device features to provide effective technical support.
  • Generated new customers and revenue opportunities through solution-based engagement and sales efforts.
  • Recorded sales and contractual agreements for daily processing and submission.
  • Assisted with onboarding new hires and managed store inventory, including tracking stock levels, processing incoming shipments, and preparing supply orders.

Senior Leasing Agent

The Links of Columbia
Columbia, MO
09.2012 - 04.2015
  • Helped manage a 700-unit property and maintained tenant files to ensure accurate and organized records.
  • Generated leads and scheduled appointments for leasing agents, while overseeing their onboarding and training.
  • Supervised the signing of new lease agreements and maintained property records, including tenant demographics and utility accounts for vacant units.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
04-2026

HIGH SCHOOL DIPLOMA -

DAVID H. HICKMAN HIGHSCHOOL
05.2010

Skills

  • Operating system proficiency (iOS, macOS, Windows, Android)
  • Major incident coordination and root cause facilitation
  • Change management and ITIL process adherence
  • Application troubleshooting and technical diagnostics
  • User access provisioning and onboarding support
  • Cross-functional collaboration and stakeholder communication
  • Training support and documentation creation
  • Workflow and task management using internal systems
  • Process improvement and system optimization
  • Customer service and end-user engagement
  • Fast learner with adaptable technical aptitude

Certification

  • CompTIA A+
  • ITIL Foundations

References

References available upon request.

Timeline

Major Incident and Change Coordinator

Veterans United Home Loans
07.2023 - Current

Business Relationship Manager

Veterans United Home Loans
11.2021 - 07.2023

Loan Coordinator

Veterans United Home Loans
11.2020 - 06.2021

Loan Specialist

Veterans United Home Loans
12.2018 - 11.2020

Retail Wireless Consultant

US Cellular Wireless
05.2016 - 12.2018

Sales Associate

Verizon Wireless Cellular Sales
09.2015 - 05.2016

Senior Leasing Agent

The Links of Columbia
09.2012 - 04.2015

Bachelor of Science - Information Technology

Western Governors University

HIGH SCHOOL DIPLOMA -

DAVID H. HICKMAN HIGHSCHOOL

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