Mohammad Asahaq AKHTAR ZADA
Arlington,Virginia
Summary
IT Support Specialist with hands-on experience in Tier 1 and Tier 2 support, troubleshooting, ticketing systems, Microsoft 365, Active Directory, and desktop support across nonprofit, education, and small business environments. Strong communicator with a proven ability to resolve technical issues rapidly, train non-technical users, and maintain high customer satisfaction. Also skilled in data analysis using Excel, SQL, and Python. Seeking roles in IT Support, Help Desk, Desktop Support, or Data Support roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Coordinator
Chandler Center, SNHU
09.2023 - Current
- Coordinated community projects and engaged diverse groups, reinforcing strong customer-service and communication skills.
IT Intern
Southern New Hampshire University
Manchester, NH
05.2025 - 08.2025
- Provided Tier 1 support for staff, resolving hardware, software, and cloud-related issues.
- Assisted with device setup, user onboarding, system configuration, and software installation.
- Delivered Microsoft 365 support and trained non-technical users for improved workflow efficiency.
- Documented solutions and maintained organized technical records in Excel.
- Chandler Center - Manchester, NH
IT Help Desk Support (Freelance)
Reliable IT
05.2024 - 12.2024
- Troubleshot Windows/macOS systems, network issues, printing errors, and application failures.
- Installed, configured, and updated operating systems and essential software.
- Provided clear, fast, customer-focused support to local businesses and individual clients.
- Remote/Hybrid/On-site
On-Call Translator
Lugha Translation Services
10.2023 - 10.2024
- Provided accurate and confidential language support in high-trust environments.
IT Support Specialist
Behzad Learning Center
Kabul, Afghanistan
02.2018 - 01.2021
- Delivered Tier 1 & Tier 2 support for classrooms and administrative offices.
- Managed user accounts in Active Directory (password resets, permissions, access management).
- Performed hardware/software installation, system maintenance, and network troubleshooting.
- Resolved help desk tickets promptly while maintaining strong communication with users.
- Kabul, Afghanistan
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Manchester, NH05.2026
Skills
- Windows operating systems expertise
- Technical support and troubleshooting
- Customer service excellence
- Problem solving and analysis
- Microsoft 365 and Office proficiency
- MacOS and iOS familiarity
- Android platform knowledge
- Network troubleshooting skills
- Communication skills
- Time management strategies
- Project management capabilities
- Detail orientation
- Team leadership abilities
- AWS cloud foundations knowledge
- Active Directory management
- Ticketing system experience
- Excel proficiency
- Workday expertise
- Remote support tools usage
- LAN and Wi-Fi troubleshooting
- SQL database management
- MATLAB programming skills
- Adaptability in dynamic environments
- Data analysis techniques
- Effective communication skills
- Teamwork and collaboration abilities
- Active listening skills
- Organizational skills proficiency
- Analytical thinking skills
- Professionalism in all interactions
Languages
English
Full Professional
Pashto
Native/ Bilingual
Persian
Native/ Bilingual
Urdu
Professional
Certification
- AWS Academy Graduate - Cloud Foundations (Amazon Web Services)
- MS Office 2010 Certificate
Timeline
IT Intern
Southern New Hampshire University
05.2025 - 08.2025
IT Help Desk Support (Freelance)
Reliable IT
05.2024 - 12.2024
On-Call Translator
Lugha Translation Services
10.2023 - 10.2024
Service Coordinator
Chandler Center, SNHU
09.2023 - Current
IT Support Specialist
Behzad Learning Center
02.2018 - 01.2021
Bachelor of Science - Computer Science
Southern New Hampshire University