Lakel Patterson
New York
Summary
Dynamic Operations Manager with a proven track record at WestHouse Hotel, excelling in optimizing guest services and enhancing operational efficiency. Skilled in technical support and Adobe Creative Suite, I effectively resolved client issues while fostering a collaborative team environment. Committed to delivering exceptional results and driving continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
WestHouse Hotel
Manhattan
07.2023 - Current
- Managed day-to-day front office operations, including check-ins, check-outs, and guest services.
- Trained and supervised front office staff to deliver exemplary customer service.
- Handled guest complaints and inquiries, ensuring prompt and effective resolutions.
- Oversaw reservation systems for bookings, cancellations, and modifications.
- Monitored room availability and assignments to optimize occupancy rates.
- Maintained accurate records of guest stays, billing, and payments.
- Collaborated with housekeeping and maintenance to uphold hotel standards.
- Implemented front office policies and procedures to enhance operational efficiency.
CEO/Photographer/Videographer
Curated by Lakel
New York
09.2019 - Current
- Capture and edit content for multiple platforms
- Produce photography in various methods including printed/digital media
- Perform retouching/editing and image adjustments after shoots/videoshoots
- Promote the businesses to clients and the public
- Purchase or requisition supplies
Desktop support
Custom Computer Specialist
Suffolk County
10.2021 - 01.2022
- Handling in coming Calls about the H.A.P program
- Help trouble shoot clients application
- Schedule appointments for clients who need future help
level 1 Desktop Support Tech
Memorial Sloan Kettering
New York
01.2019 - 01.2020
- Configured Windows based hardware, printers and scanners.
- Installed/uninstalled Programs on Hospitals workstations
- Imaged Nurse and Patient Workstations
- Replaced Damaged keyboard and mice items
Internship IT Support Specialist
Scan NY
New York
10.2018 - 01.2019
- Coordinated and executed the set up of technology centers including a variety of hardware and software applications
- Led technical efforts in creating Ethernet cables to comply with outlined requirements
- Worked directly with clients to remove legacy malware and enhance future protection
- Directed efforts towards troubleshooting hardware and working with customers to ensure future success
Stock Lead
H&M
New York
11.2013 - 11.2016
- Collaborated within a team setting to provide the highest level of customer service
- Maintained high level of knowledge on products to provide answers to guest inquiries
- Managed shipping orders throughout the country
Education
N-Power Tech Fundamentals - IT Fundamentals, CompTIA A+ Certification
New York, NY11.2018
Skills
- Computer assembly and disassembly
- Motherboard installation
- Boot disk creation
- Hard drive management
- Operating system installation
- System restoration
- Disk optimization
- Security software installation
- User configuration
- Preventive maintenance
- Technical research
- Driver updates
- Networking support
- Drive mapping
- Adobe Creative Suite proficiency
- Lighting design and setup
- Experience with Remedy ticketing system
- Windows operating systems expertise
Certification
ComPTia A+ certification
Timeline
Operations Manager
WestHouse Hotel
07.2023 - Current
Desktop support
Custom Computer Specialist
10.2021 - 01.2022
CEO/Photographer/Videographer
Curated by Lakel
09.2019 - Current
level 1 Desktop Support Tech
Memorial Sloan Kettering
01.2019 - 01.2020
Internship IT Support Specialist
Scan NY
10.2018 - 01.2019
Stock Lead
H&M
11.2013 - 11.2016