Kieran Waldron
PORTLAND,OR
Summary
10 Years professional Detailing experience performing all aspects of detailing, customer communications and customer education of vehicle care and maintenance, 4 Years of shop management experience, 8 Years of paint correction and ceramic coating installation with brands such as Opti-Coat, Ceramic Pro, IGL, Gtechniq and CQuartz. PPF installation with 3 Years experience assisting installation of Llumar gloss and matte film, Ceramic Pro Kavaca and Ceramic Pro PPF gloss and matte film
Overview
10
10
years of professional experience
Work History
Operations Manager
Ceramic Pro East Portland
07.2023 - Current
- Perform day to day operations, such as opening and closing, inventory management.
- Lead customer interactions and communication, such as initial contact, drop off, servicing, transactions and delivering of vehicle.
- Created SOP's to streamline installation process.
- Lead installation of coatings, and paint protection film.
- Perform sales tasks such as phone conversations, emails, text conversation, continual follow up with older leads.
- Manage team to ensure high quality work standards are upheld.
- Train new employees on aspects of detailing, paint correction and ceramic coatings.
- Developed and implemented strategies to maximize customer satisfaction.
Lead Detailer / Manager
Lake & Land Detailing
01.2020 - 06.2023
- Assist Owner with day to day operations
- Greet clientele
- Inspect vehicles and assist clientele determine services that fit their needs
- Handle transactions(Square POS, Urable) and deliver vehicles to clients
- Perform Paint Correction and Ceramic Coating installation
- Assist PPF installation
- Ensure all vehicles meet standards
- Detail all aspects of vehicles(engine, interior, exterior, etc.)
- Detail all aspects of boats(interior, gel coat correction, marine coating install.)
Owner / Sole Proprietor
Glossworks Mobile Detailing
01.2015 - 01.2021
- Operated own small business
- Handled all aspects of Detailing, paint correction, ceramic coatings
- Scheduling clientele
- Manage Social Media posts and ads
- Handled all transactions and accounting needs
Education
High School Diploma -
Lebanon High School
Lebanon, TN06.2013
Skills
- Proficient at assembly/disassembly of mechanical systems, interior panels, wheels, lights, etc
- Possess a wide variety of detailing and mechanical tools
- Proficient at manual transmission operation
- Ability to demonstrate and teach clientele how to care for their vehicles
- Ability to troubleshoot, repair, service and build PC's and workstations
- Strong customer communication skills
Timeline
Operations Manager
Ceramic Pro East Portland
07.2023 - Current
Lead Detailer / Manager
Lake & Land Detailing
01.2020 - 06.2023
Owner / Sole Proprietor
Glossworks Mobile Detailing
01.2015 - 01.2021
High School Diploma -
Lebanon High School
Similar Profiles
James PrattJames Pratt
Shop Manager at Wooddy's Ceramic Pro of MechanicsvilleShop Manager at Wooddy's Ceramic Pro of Mechanicsville
John BaggettJohn Baggett
Manager at Ceramic ProManager at Ceramic Pro
Ahmed Ali KhanAhmed Ali Khan
Store Manager at Ceramic ProStore Manager at Ceramic Pro