Daiton Hawks
Summary
Dynamic and results-driven professional with extensive experience in customer service, sales, and account management. Proven expertise in building client relationships, advising customers on tailored solutions, and achieving sales targets. Skilled in managing accounts, conducting market research, and driving process efficiencies to enhance operational performance. Adept at handling sensitive financial transactions, ensuring regulatory compliance, and streamlining workflows for improved profitability. Recognized for exceptional leadership, training capabilities, and the ability to mentor and develop high-performing teams. Committed to delivering outstanding customer experiences through innovative problem-solving and attentive service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Benefits Advisor
AFAS
Irvine, CA
06.2024 - 11.2024
- Educated clients on products over phone or face-to-face presentations, highlighting changes in policies offered or advantages over competitor services.
- Advised customers on making decisions regarding health care packages, carefully matching customers with most appropriate products and services.
- Honed professional and technical knowledge by attending educational workshops, reviewing professional publications and staying in tune with changes internal to company.
- Responsible for managing key accounts, driving sales, and fostering strong client relationships
- Develop and execute strategic plans to achieve sales targets and expand customer base
- Manage and grow existing accounts through upselling and cross-selling opportunities
- Conduct market research to identify new business opportunities
- Collaborate with sales team to ensure consistent service delivery
Loan Specialist/Sales Manager
Bankroll Capital
Irvine, CA
08.2021 - 06.2024
- Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Onboarded, trained, coached, and mentored sales personnel to ensure success in their roles.
- Creating training material for new and ongoing changes to sales funnel
Accounts Receivable Representative
Cintas
Tustin, CA
09.2019 - 08.2021
- Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
- Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
- Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.
- Posted customer payments by recording checks and credit card transactions.
- Checked time and attendance information to determine billable services.
- Distributed invoices using postal mail, email or digital transmissions.
- Processed monthly payments, researched payment discrepancies and prepared monthly reports.
Fulfillment Coordinator
Lowe’s
Irvine, Ca
3 2018 - Current
- Learned and trained others on new system.
- Monitored orders and fulfilled in a timely manner.
- Assigned tasks as needed. Pulled, staged, and finalized paperwork for customers.
- Handled customers concerns when necessary.
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
SOS/ Credit Coodinator
Lowe's
Irvine, CA
2 2016 - 3 2018
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Frequently conducted audits on all resale items.
- Went over training with associates on returns, and credit applications as needed.
- Kept detailed records of transactions completed involving special orders.
- Created and filed tax exempt certificates.
- Managed store exchange accounts.
- Improved profit margins by streamlining operations and workflow.
- Exceeded customer satisfaction by finding creative solutions to problems.
Head Cashier
Lowe's
Irvine, CA
1 2015 - 2 2016
- Opened and closed the store, including counting cash, opening and closing cash registers.
- Demonstrated that customers come first by serving them with a sense of urgency at all times.
- Worked as a team member to provide the highest level of service to customers while maintaining friendly and professional customer interactions.
- Monitored exits for security issues.
- Managed cashier shifts and breaks.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
- Resolved issues with cash registers, card scanners and printers.
- Learned roles of other departments to provide coverage and keep store operational.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area in clean and neat manner.
- Supervised more than 30 cashiers and associates to maximize performance, efficiency and service levels.
Cashier/ Customer Service
Lowe's
Irvine, CA
10.2013 - 01.2015
- Greeted customers and responded to informational requests.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
- Helped customers find specific products, answered questions and offered product advice.
- Stayed up to date on current item discounts to support promotions.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Education
High School Diploma - undefined
Costa Mesa High School
2012
Skills
- Hard- Working
- Able to make decisions fast
- Dependable
- Superior communication skills
- Statement review
- Outbound calling
- Collections understanding
- Account reconciliation
- Invoicing and billing
- Vendor relationships
- Data security practices
- Typing 70 WPM
- Problem-solving abilities
- Attention to Detail
- Written Communication
- Decision-Making
- Problem-Solving
- Teamwork and Collaboration
- Records Maintenance
- Multitasking Abilities
- Active Listening
- Task Prioritization
- Professionalism
- New business prospecting
- B2B sales
- Outside sales experience
- Cold calling
Certification
- Accident, Health, Sickness and Life Insurance License
Timeline
Benefits Advisor
AFAS
06.2024 - 11.2024
Loan Specialist/Sales Manager
Bankroll Capital
08.2021 - 06.2024
Accounts Receivable Representative
Cintas
09.2019 - 08.2021
Cashier/ Customer Service
Lowe's
10.2013 - 01.2015
Fulfillment Coordinator
Lowe’s
3 2018 - Current
SOS/ Credit Coodinator
Lowe's
2 2016 - 3 2018
Head Cashier
Lowe's
1 2015 - 2 2016
High School Diploma - undefined
Costa Mesa High School