Daja Frazier
Fort Lauderdale
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.
Results-driven Contracting Manager known for high productivity and efficient task completion. Possess specialized skills in contract negotiation, risk management, and stakeholder communication. Excel in problem-solving, teamwork, and adaptability, ensuring successful project execution and client satisfaction.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Licensing & Contracting Manger
Enhance Health
10.2024 - 07.2025
- Managed vendor relationships and negotiated contracts for optimal terms.
- Developed procurement strategies to streamline supply chain operations.
- Led cross-functional teams in contract review and compliance processes.
- Facilitated new hire orientation sessions to ensure smooth transitions.
- Coordinated training programs for employees using various digital platforms.
- Streamlined onboarding processes by implementing feedback from recent hires.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Organized and maintained confidential records for office employee files, health records and protected information.
HR Assistant
We Cover Health
10.2023 - 05.2025
- Managed employee records and maintained confidentiality of sensitive information.
- Coordinated recruitment processes including job postings and applicant screenings.
- Supported onboarding procedures for new hires, ensuring compliance with company policies.
- Processed payroll data and ensured timely distribution of employee payments.
- Facilitated communication between management and staff, addressing employee inquiries promptly.
- Collaborated on performance review processes, gathering feedback from various departments.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted with planning, organizing and coordinating company events.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Initialized background checks for potential new hires.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
Customer Service Specialist
Vita Care Prescription Service
09.2022 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
Broker Assistant
Connexion Point
10.2019 - 08.2022
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Trained new staff on current, correct insurance verification procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Assisted with medical coding and billing tasks.
- Calculated premiums and established payment methods.
- Responded to customer calls swiftly to resolve issues and answer questions.
Customer Service Representative
Sitel
10.2018 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Cashier
Mcdonald’s
03.2016 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Dillard High School
05.2016
Skills
- Customer Relationship Management
- Customer Order Management
- Cash Register Operations
- Senior Leadership Support
- Valid Driver's License
- Good Communication Skills
- Call Centers
- Customer Service and Assistance
- Benefits Explanations
- Microsoft Office
- Telephone Etiquette
- Credit Card Applications
- High-Volume Call Environments
- Livechat Messaging
- Online Chat
- Patient Reimbursements
- Team Meetings
- Office Supplies and Inventory
- Administrative and Office Support
- Customer Data Confidentiality
- Reading Comprehension
- Procurement strategy
- Contract compliance
- Payroll administration
- Data confidentiality
- Performance evaluation
- Customer service
- Team collaboration
- Problem solving
- Onboarding processes
- Legal review
- Negotiation techniques
- Process management
- Account management support
Languages
4
Timeline
Licensing & Contracting Manger
Enhance Health
10.2024 - 07.2025
HR Assistant
We Cover Health
10.2023 - 05.2025
Customer Service Specialist
Vita Care Prescription Service
09.2022 - 07.2023
Broker Assistant
Connexion Point
10.2019 - 08.2022
Customer Service Representative
Sitel
10.2018 - 08.2019
Cashier
Mcdonald’s
03.2016 - 11.2018
Dillard High School