Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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DAJA MOORE-MCLEAN

Norfolk,United States

Summary

Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Life Protect 24/7
Norfolk, Virginia
08.2022 - 10.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
  • Responded to customer calls and emails to answer questions about products and services

Warehouse Worker

Amazon
Chesapeake, VA
11.2019 - 06.2024
  • Develop and implement safety protocols to ensure a secure and accident-free warehouse environment
  • Loaded, unloaded, and moved material to and from storage and production areas
  • Checked packages and merchandise for damage and notified vendors
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
  • Consistently lifted materials weighing as much as Number pounds

Customer Service Sales Representative

Verizon Connect
Norfolk, VA
02.2022 - 01.2023
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services
  • Increased customer satisfaction by addressing and resolving complex issues effectively
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates
  • Contributed to positive team culture, driving motivation and productivity among peers

Table Game Dealer

MGM international Casino
Oxon Hill, MD
12.2021 - 12.2022
  • Providing exceptional customer service to ensure a positive gaming experience for all players
  • Maintaining a high level of professionalism and integrity while conducting table games
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently
  • Managed chips and money transactions with attention to detail to prevent fraud

Education

Bachelor of Science - Biology

Livingstone College
Salisbury, North Carolina
06.2023

Skills

  • Communication
  • Listening
  • Dedication
  • Problem-solving
  • Self-Motivated and Disciplined
  • Data entry

Personal Information

Title: Customer Service Representative

Timeline

Call Center Representative

Life Protect 24/7
08.2022 - 10.2024

Customer Service Sales Representative

Verizon Connect
02.2022 - 01.2023

Table Game Dealer

MGM international Casino
12.2021 - 12.2022

Warehouse Worker

Amazon
11.2019 - 06.2024

Bachelor of Science - Biology

Livingstone College
DAJA MOORE-MCLEAN