DAJA REED
Miramar,United States
Summary
Organized Care Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports, and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
7
7
years of professional experience
Work History
Community Mental Health Worker
Memorial Healthcare
06.2024 - Current
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Help connect clients to resources and care.
- Conduct comprehensive member assessment based upon their needs.
- Collaborated with clinical care management team to manage complex members in the community.
Care Coordinator
Kooth
02.2023 - Current
- Provided referrals to connect patients with community resources to support patient well-being
- Answer inbound patient message inquiries for scheduling requests, troubleshooting technical issues and triaging messages
- Assisted patients with scheduling questionnaires, portal questions, and any other coordination before patient has an assigned clinician
- Assist clinical team with administrative task obtaining medical record requests and coordination with insurance invoice requests, and clinical letters of medical needs
Care Coordinator
Assure Health
12.2022 - 06.2023
- Performed care management for patients with complex and chronic care needs by assessing, developing, implementing and coordinating care plans
- Handle inbound and outbound calls from patients regarding scheduling inquiries, tech troubleshooting, and general assistance
- Listen attentively to patients concerns, empathize with their situation, and provide appropriate resolutions
Customer Advocate
United Healthcare, UHG
11.2022 - 01.2023
- answered incoming calls from members or healthcare providers, addressing inquiries regarding benefits, eligibility, claims, billing, and authorizations, resolving issues on the first call by navigating complex computer systems to find solutions.
- Help customers schedule doctor appointments.
- Serve as an advocate for customers.
Medical Assistant
VIP Medical
Hollywood, FL, USA
05.2020 - 02.2022
- Company Overview: Hollywood, FL
- Scheduled appointments with specialists on behalf of patient
- Taught patients about medications, procedures, and care plan instructions
- Organize day-to-day coordination, including waitlist management, scheduling, and transfers of care to new providers
- Performed medical records management, including filing, organizing and scanning documents
- Hollywood, FL
Medical Assistant
Path Medical
North Miami Beach, FL, USA
05.2018 - 04.2020
- Company Overview: North Miami Beach, FL
- Prepared initial patient charts for admission
- Performed clerical duties, such as word processing, data entry, and filing
- Taught patients about medications, procedures, care plan instructions and lab results
- Scheduled, coordinated and confirmed appointments and meetings
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- North Miami Beach, FL
Education
Diploma - Medical Assisting
Sheridan Technical College
Hollywood, FL06.2016
Diploma -
Hallandale High School
Hallandale Beach, FL06.2014
Skills
- Customer Service
- EMR/EHR
- Client advocacy
- Behavioral assessment
- Case documentation
Timeline
Community Mental Health Worker
Memorial Healthcare
06.2024 - Current
Care Coordinator
Kooth
02.2023 - Current
Care Coordinator
Assure Health
12.2022 - 06.2023
Customer Advocate
United Healthcare, UHG
11.2022 - 01.2023
Medical Assistant
VIP Medical
05.2020 - 02.2022
Medical Assistant
Path Medical
05.2018 - 04.2020
Diploma - Medical Assisting
Sheridan Technical College
Diploma -
Hallandale High School