DAJA' C. REESE
Jacksonville
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Domains Specialist
Officite
Downers Grove, IL
05.2015 - Current
- Subject matter expert in the medical website building field, proving expertise and development for each customer.
- Directed and managed the domains for 8,000 client accounts under the company’s account
- Effectively diagnosed and troubleshot cases by searching for solutions and working with developers
- Provided independent judgment calls that was beneficial to clients and company
- Handle inbound and outbound calls to provide domain knowledge and support to clients
- Delivered clear and concise communication both verbally and written to managers, staff, and clients
- Activated new client’s websites based on sales specifications and service agreements
- Maintained detailed records on client accounts including logged calls and emails, issues and resolutions
- Assisted with new employee training
Patient Access Representative Adult & Pediatric ER
Baptist Health South
Jacksonville, FL
09.2021 - 02.2024
- Registers patients accurately and effectively in the emergency room setting
- Utilization of multiple systems and interfaces (Epic, Availity, Humana Tricare, CERNER, AllScripts knowledgeable)
- Cross trained to work in multiple areas (ER, Outpatient) - Maintain patient privacy lined up with HIPAA guidelines
- Able to articulate compliance documents and ensure completion of required patient consent forms
- Confirm demographic information with patients
- Create claim for Auto Injury, Workers Compensation or other related injuries
- Verify Insurance and Collect Payments
- Knowledgeable with medical terminology in hospital and primary care office setting
Certified Nursing Assistant
Baptist Medical Center Beaches
Jacksonville Beach, FL
05.2020 - 03.2021
- Support RNs with the care of patients on the Progressive Care Unit overnights, monitoring and maintaining a safe environment.
- Responsible for reporting and charting vitals to include testing daily blood sugars levels for 8-15 patients
- Annotate and submit for doctor’s review patients’ weight daily
- Prepare patient reports for the oncoming day shift staff
- Assist and support the RN in all care necessary for the patient care and comfort on the ward
Social Media Support Specialist
Thrive Youth Development Non-Profit
Atlanta, GA
06.2009 - 06.2020
- Support and engage mentors along with students through social media platforms.
- Collaborate with mentors, teachers and volunteers to create meaningful lessons presented through visuals
- Provide PowerPoint and word documents for organization and the founder
- Engage students in classroom based setting and online
- Help provide resources for better daily life and future goals
Office Specialist 1
Baptist Primary Care
Ponte Vedra Beach, FL
06.2019 - 05.2020
- Performs all administrative duties for the office and provided exceptional customer service as the first point of contact for patient interactions.
- Provided error-free data entry of registration for over 1,000 patients
- Entered and Collected Payments through Converge along with GPMS
- Daily usage of Allscripts and GPMS (Scheduling, Results and Lab Orders etc.)
- Pre-Certified, authorized, added and verified eligibility of patient’s insurance
- Set up patient encounters for the Physicians
- Received/sent medical records ensuring compliance with HIPAA
- Completed task sent from both internal and external sources involving patient records
HUC/CNA
Health Unit Coordinator/Certified Nursing Assistant
Jacksonville, FL
06.2018 - 04.2019
- Served alongside the RNs for the care of patients on the Med/Surg/Oncology, and accommodating patients and families receiving service.
- Arranged post care for patient (ex. calling specialist, setting up transportation, speaking with physical therapy, hospice etc.)
- Contacted consults placed by physicians or nurses in a timely manner
- Answered call lights and telephone calls promptly delivering unsurpassed customer service
- Supported staff nurses with activities of daily living, collecting lab specimens and EMR documentation
- HUC on NICU floor and Medical/Surgery/Oncology
- Possess extensive sitter and CNA experience for care of psychiatric and Baker Act patients
Lead Camp Counselor
Ashford Dunwoody YMCA
Atlanta, GA
01.2011 - 01.2012
- Responsible for providing supervision and instruction to program staff and campers.
- Maintained timely schedules while responsible over 20-35 children
- Accommodate and Develop appropriate indoor/outdoor activities
- Liable for reporting incident/accident forms
- Display leadership for children based on modeling correct behavior
Education
MS - Health Informatics
Jacksonville University
Jacksonville, FL12.2023
Certification - Nursing Assistant
College of DuPage
Glen Ellyn, IL12.2017
BA - Communications: Media
Trinity International University
Deerfield, IL05.2015
Skills
- Software Proficiency
- Leadership
- Communicate Effectively
- Strategic Planning/Analysis
- Resourceful
- Honesty
- Time Management
- Detail Oriented
- Trainer/Developer
- Adaptability
- Self Motivation
- Trustworthy
- Customer Service/Relations
- Proven Team Builder
- Quick-Witted
- Multitasking
- Problem Solver
- Dependable
Certification
BLS/CPR Certification 2017- Present
Section name
- References Upon Request
Timeline
Patient Access Representative Adult & Pediatric ER
Baptist Health South
09.2021 - 02.2024
Certified Nursing Assistant
Baptist Medical Center Beaches
05.2020 - 03.2021
Office Specialist 1
Baptist Primary Care
06.2019 - 05.2020
HUC/CNA
Health Unit Coordinator/Certified Nursing Assistant
06.2018 - 04.2019
Domains Specialist
Officite
05.2015 - Current
Lead Camp Counselor
Ashford Dunwoody YMCA
01.2011 - 01.2012
Social Media Support Specialist
Thrive Youth Development Non-Profit
06.2009 - 06.2020
Certification - Nursing Assistant
College of DuPage
BA - Communications: Media
Trinity International University
MS - Health Informatics
Jacksonville University