Dajah Lesueur
Mobile
Summary
Dedicated and results-driven professional with over 7 years of experience in customer service, operations, and team leadership. Proven ability to manage high-volume environments, resolve complex customer concerns, and improve operational efficiency. Strong communicator with excellent problem-solving skills, adaptability, and a commitment to delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service
Mobile
09.2022 - Current
- Process and sort high volumes of incoming and outgoing mail in accordance with federal postal regulations and operational procedures.
- Operated automated mail processing equipment, ensuring safety compliance and minimizing processing delays.
- Maintain accuracy in mail distribution, reducing sorting errors and improving delivery efficiency.
- Supported workflow improvements through organized sorting methods and time-saving techniques, enhancing overall mail processing efficiency.
- Adapted to updated federal systems and internal tracking platforms, maintaining operational effectiveness during transitions.
Customer Service Representative
Alorica
Mobile
07.2021 - 08.2022
- Managed high-stress situations, ensuring customer satisfaction through professionalism and composure.
- Resolved customer complaints with empathy, fostering increased loyalty and retention.
- Handled escalated calls, delivering satisfactory resolutions that benefited both customers and the company.
- Built strong customer relationships through active listening and effective communication.
- Managed high-stress situations while maintaining professionalism and composure.
Front End Lead
Walmart
Daphne
04.2017 - 05.2021
- Resolved complex customer concerns, prioritizing satisfaction and fostering brand loyalty through effective communication.
- Led team members to achieve performance goals and maintain high service standards, contributing to overall team success.
- Established team priorities, and monitored employee performance to ensure operational excellence.
- Reduced customer complaints by identifying issues and implementing effective solutions, enhancing customer satisfaction.
Education
High School -
Mattie T Blount High School
Mobile, ALSkills
- Mail sorting
- Automated equipment operation
- Process optimization
- Customer service excellence
- Adaptability & Problem-Solving
- Time Management
- Conflict Resolution
Timeline
Mail Processing Clerk
United States Postal Service
09.2022 - Current
Customer Service Representative
Alorica
07.2021 - 08.2022
Front End Lead
Walmart
04.2017 - 05.2021
High School -
Mattie T Blount High School