Dajah Telford
Atlanta,GA
Summary
Energetic, patient-focused healthcare professional with 8+ years of experience working directly with patients while supporting providers and healthcare organizations through clinical, administrative, and technology-enabled operations. Known for delivering compassionate, high energy support while managing clinical documentation, insurance and revenue cycle processes, and EMR/EHR systems. Brings hands-on experience with healthcare software, practice management platforms, and service ticketing systems, with a strong ability to bridge patient needs, clinical workflows, and operational technology to improve care experiences, compliance, and organizational efficiency.
Overview
2026
2026
years of professional experience
Work History
Clinical Systems & Operations Analyst
North American Dental Group, Inc
2022 - Current
- Analyzed clinical and operational data within EHR/EMR systems to identify care gaps, unscheduled treatment, and workflow inefficiencies, driving targeted outreach that improved treatment scheduling rates and reduced production shortfalls
- Enhanced appointment coordination and patient flow by optimizing EMR-supported workflows, reducing patient wait times by approximately 30% and increasing service delivery efficiency by 25%
- Reviewed patient charts, provider documentation, and insurance data to determine readiness for care, improving treatment acceptance, continuity of care, and patient engagement by an estimated 35%
- Supported clinical system builds and go-live activities, including workflow validation, issue resolution, and end-user support to ensure smooth adoption of system enhancements
- Centralized billing, treatment coordination, and inventory workflows through practice management system optimization, increasing billing efficiency by 25%, reducing accounts receivable days by 20%, and decreasing supply shortages by 50%
- Served as a front-facing clinical systems resource, educating providers and patients on system usage, documentation standards, workflow changes, and downtime procedures to support consistent adoption and compliance
Insurance Complaint Specialist & Care Coordinator
Back To Genesis Chiropractic
2018 - 2022
- Served as the primary point of contact and first impression for patients, building trusted relationships through empathetic communication, active listening, and consistent follow up throughout the care and insurance process
- Managed insurance complaints, denials, and appeals by coordinating with patients, provider, and insurance carriers to resolve coverage, billing, and authorization issues in accordance with payer and regulatory guidelines
- Verified insurance eligibility, benefits, and prior authorizations for high patient volumes, contributing to a 20–30% reduction in claim rejections through accurate EOB review and ICD-10/CPT alignment
- Ensured HIPAA compliance and maintained audit-ready documentation to support medical necessity reviews, payer audits, and regulatory requirements
- Assisted chiropractors with patient intake, clinical preparation, modalities, and EHR documentation while supporting 60–80 patient visits per day and contributing easy work flow
Education
Bachelor in Health Care Administration - Health Care Administration
Valdosta State University
Valdosta, GA12-2023
Associate of Science - Business Accountancy
Valdosta State University
Valdosta, GASkills
- Microsoft Office Suite (Excel, Word, Outlook, Teams) OpenDental Desk365
- MEDITECH
- Greenway Health (Intergy)
- NextGen Healthcare
- Practice Management Systems EMR/EHR Platforms
- Scheduling, Billing & Insurance Portals
- Front Office & Practice Operations Patient Intake, Scheduling & Records Management
- Clinical Chart Review Treatment Plan Coordination Documentation Accuracy
- HIPAA Compliance Policy & Procedure Adherence
- SBAR Communication Process Provider & Care Team Collaboration
- Quality Assurance Reviews Audit & Compliance Support
- Regulatory Documentation & Risk Awareness
- Workflow Optimization Process Improvement
- Data Entry, Validation & Reporting
- Issue Tracking, Resolution & Cross-Functional Collaboration
- Attention to Detail Problem Solving Time Management
- Patient-Centered Communication Confidentiality & Professional Ethics
Timeline
Clinical Systems & Operations Analyst
North American Dental Group, Inc
2022 - Current
Insurance Complaint Specialist & Care Coordinator
Back To Genesis Chiropractic
2018 - 2022
Bachelor in Health Care Administration - Health Care Administration
Valdosta State University
Associate of Science - Business Accountancy
Valdosta State University