DaJair K. McCoy
Duncanville
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Revenue Cycle Representative
IKS
09.2024 - Current
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Identified root causes of claim denials through thorough analysis, implementing corrective actions for improved results moving forward.
- Managed patient account collections for increased revenue recovery.
- Coordinated closely with clinical staff to ensure proper documentation was submitted for accurate billing purposes.
- Provided exceptional customer service to patients, addressing concerns and answering inquiries related to billing and insurance coverage.
- Negotiated payment arrangements with patients experiencing financial difficulties, reducing write-offs and maintaining positive relationships with clients.
Driver
Lyft
11.2022 - Current
- Assisted passengers with loading and unloading luggage, ensuring careful handling of personal belongings.
- Maintained 5-star Rating.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Ensured passenger safety by strictly adhering to traffic regulations and maintaining vehicle in pristine condition.
Store Manager
Tiff's Treats
01.2019 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Video Production Coordinator
Media Distribution Solutions
08.2018 - 11.2018
- Coordinated with production team to support productivity targets and deadline management.
- Coordinated communication between departments, fostering a collaborative work environment.
- Developed and maintained efficient production processes and procedures.
- Facilitated smooth transitions between production phases, ensuring minimal downtime for equipment setup.
- Coordinated with multiple departments to ensure timely procurement of materials, leading to on-time project completions.
Customer Service Trainer
Teleperformance Communications
10.2015 - 08.2018
- Increased efficiency within the team by streamlining processes, emphasizing time management skills during customer service workshops.
- Evaluated the effectiveness of current training methods, making adjustments as necessary to better align with company objectives and goals.
- Developed innovative role-play scenarios to simulate real-life customer interactions, enhancing problem-solving abilities among trainees.
- Worked closely with other trainers to adapt best practices and share insights, resulting in a more cohesive and effective training program.
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Trained and mentored 30+ new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
Valet Cashier
Jack Boles Parking
10.2014 - 10.2015
- Ensured compliance with all relevant regulations governing cash handling procedures within the workplace.
- Expedited vehicle retrieval process by coordinating effectively with valet attendants regarding guest requests.
- Explained car retrieval procedure to reduce confusion and expedite process.
- Streamlined payment processes by swiftly handling credit card transactions, checks, vouchers, or automatic debits.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Maintained a clean work area throughout shifts to exceed hygiene standards set forth within company policy.
- Ensured smooth operations by organizing and restocking cashier station with necessary supplies.
Server
AMC Northpark
07.2014 - 10.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Applied Science - Video Production
The Art Institute of Dallas
Dallas, TX09.2014
Skills
- HIPAA compliance
- Medical billing expertise
- Revenue cycle management
- Payment posting
- Time management
- Team leadership
- Customer service
- Decision-making
- Problem-solving
- Customer relations
- Multitasking and organization
- Inventory control
- Inventory counting
- Logistics analysis
- Materials handling
- Inventory restocking
Timeline
Revenue Cycle Representative
IKS
09.2024 - Current
Driver
Lyft
11.2022 - Current
Store Manager
Tiff's Treats
01.2019 - 10.2023
Video Production Coordinator
Media Distribution Solutions
08.2018 - 11.2018
Customer Service Trainer
Teleperformance Communications
10.2015 - 08.2018
Valet Cashier
Jack Boles Parking
10.2014 - 10.2015
Server
AMC Northpark
07.2014 - 10.2014
Associate of Applied Science - Video Production
The Art Institute of Dallas
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