Hi, I’m
Dajana Kidwell
Temecula,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Meticulous Executive Housekeeper using 10 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services.
Overview
11
years of professional experience
1
Certification
2
Languages
Work History
Temecula Creek InnTemecula, CA
Executive Housekeeper
08.2021 - Current
Job overview
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Implemented eco-friendly practices within the department, reducing environmental impact and increasing sustainability efforts.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Ensured strict adherence to safety guidelines by regularly reviewing procedures with staff members and conducting safety drills.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
Hampton InnCartersville, GA
Executive Housekeeper
10.2018 - 06.2019
Job overview
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
Holiday InnPelham, AL
Assistant General Manager
06.2018 - 10.2018
Job overview
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Revenue Management
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Resolved problems promptly to elevate customer approval.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
Holiday Inn Express HotelPelham, AL
Front Desk Manager
03.2016 - 06.2018
Job overview
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Managing and overseeing productivity of reservations
- Helping develop revenue strategies to attract customers
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Hyatt RegencyBirmingham, AL
Housekeeper
09.2013 - 03.2015
Job overview
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Education
B.i.b International CollegeCologne, Germany
Bachelor Of Arts from Hospitality And Marketing Management
05.2012
Skills
- Maintenance Scheduling
- Type equipment operations
- Staff Management
- Health and Safety Regulations
- Organized leadership
- Cost Control
- Staff Scheduling
- Inventory Control
- Expense Tracking
- Staff Training and Development
- Time management expert
- Recruiting and interviewing
- Housekeeping knowledge
- Customer Service
- Team Support and Collaboration
- Multitasking Abilities
- Professional Demeanor
- Problem-solving abilities
- Time Management
- Staff Training
- Organizational Skills
- Team Collaboration
- Multitasking
- Guest Service and Support
- Reliability
- Analytical Skills
- Interpersonal Skills
- Adaptability
- Multitasking and Prioritizing
- Excellent Communication
- Problem-Solving
Certification
CRM - Certified Revenue Manager
Languages
German
Native or Bilingual
English
Full Professional
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementTimeline
Executive Housekeeper
Temecula Creek Inn
08.2021 - Current
Executive Housekeeper
Hampton Inn
10.2018 - 06.2019
Assistant General Manager
Holiday Inn
06.2018 - 10.2018
Front Desk Manager
Holiday Inn Express Hotel
03.2016 - 06.2018
Housekeeper
Hyatt Regency
09.2013 - 03.2015
B.i.b International College
Bachelor Of Arts from Hospitality And Marketing Management