Dajana Myrtolli
Jacksonville,FL
Summary
Healthcare professional prepared for role in phlebotomy with extensive experience at All In One Healthcare, skilled in venipuncture and patient care. Proven ability to enhance workflow efficiency and ensure specimen integrity. Recognized for exceptional communication skills and commitment to safety protocols, consistently improving patient satisfaction through tailored phlebotomy services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phlebotomist
All In One Healthcare
09.2025 - Current
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Drew blood from veins by syringe or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Operated complex laboratory equipment, maintaining functionality through regular calibration and maintenance.
- Conducted routine laboratory tests to ensure compliance with safety and quality standards.
Laboratory Assistant
HCA Memorial Hospital
04.2025 - 10.2025
- Collected blood samples using venipuncture and capillary techniques to ensure patient comfort and safety.
- Maintained sterility of equipment and adherence to infection control protocols during procedures.
- Educated patients on the blood draw process, alleviating anxiety and promoting cooperation.
- Processed laboratory specimens accurately for timely analysis and diagnosis.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Relationship Banker
Vystar Credit Union
08.2023 - 11.2024
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Provided comprehensive financial product knowledge to assist clients in making informed decisions.
- Facilitated account openings, loan applications, and service requests efficiently.
- Analyzed client needs to recommend tailored banking solutions for enhanced financial health.
Health Insurance Advisor
Choice Advocate Insurance
11.2019 - 07.2022
- Advised clients on health insurance options, ensuring informed decisions aligned with individual needs.
- Analyzed client eligibility for various health plans, optimizing coverage selections to enhance satisfaction.
- Streamlined application processes, improving efficiency and reducing turnaround times for policy approvals.
- Mentored junior advisors, enhancing team knowledge and promoting best practices in client engagement.
Medical Assistant
Ambulanca Drenovee Korce
09.2017 - 04.2019
- Assisted physicians with patient examinations and procedures to enhance workflow efficiency.
- Managed patient records using electronic health record systems to ensure accurate documentation.
- Educated patients on treatment plans and preventive care measures to promote health literacy.
Cashier
Tropical Smoothie Cafe
03.2013 - 01.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new cashiers on service protocols and register operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Atlantic Coast Highschool
Jacksonville, FL05-2013
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Workflow Optimization
- Laboratory procedures understanding
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Limited Working
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Phlebotomist
All In One Healthcare
09.2025 - Current
Laboratory Assistant
HCA Memorial Hospital
04.2025 - 10.2025
Relationship Banker
Vystar Credit Union
08.2023 - 11.2024
Health Insurance Advisor
Choice Advocate Insurance
11.2019 - 07.2022
Medical Assistant
Ambulanca Drenovee Korce
09.2017 - 04.2019
Cashier
Tropical Smoothie Cafe
03.2013 - 01.2017
High School Diploma -
Atlantic Coast Highschool