Dajanee Turner
Goldsboro,NC
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Tier 1 - Tech Support
Apple
03.2023 - Current
- Improved customer satisfaction by providing timely and efficient technical support for software and hardware issues.
- Answer calls efficiently and handle high call volumes.
- Participated in regular training sessions to stay current with industry trends, improving skills and expanding areas of expertise.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Navient
08.2022 - 03.2023
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
Associate of Arts - Medical Billing & Coding
DeVry University
Downers Grove, IL04.2016
High School Diploma -
Goldsboro High School
Goldsboro, NC06.2014
Skills
- Remote Support
- Software Installation
- Ticket management
- Problem Resolution
- Microsoft and Powerpoint Specialist
- Typing Speed 60 WPM
- Escalation procedures
- Hardware diagnostics
Timeline
Tier 1 - Tech Support
Apple
03.2023 - Current
Customer Service Representative
Navient
08.2022 - 03.2023
Associate of Arts - Medical Billing & Coding
DeVry University
High School Diploma -
Goldsboro High School
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