Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Kunj Patel

Millis,United States

Summary

Tier 1 and Tier 2 Technician. End user computing analyst and Desktop Support at Umass Memorial | CCNA | Networking

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Tier 1-2 Tech

Protocol Networks
07.2023 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Offered assistance in implementing and developing training programs.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Helped streamline repair processes and update procedures for support action consistency.

End User Computing Analyst | Desktop Support

UMass Memorial Health
04.2023 - 06.2023

Tier 1-2 Technician

Worldband
04.2022 - 04.2023
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Tested systems, noting issues and completing preventive maintenance.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Documented support interactions for future reference.
  • Logged support tickets and closed when issues were resolved.
  • Worked with O354 apps, Sage, Quickbooks, Azure.

Education

Massachusetts Bay Community College
Wellesley, MA
01.2019

Skills

  • Domain Name System (DNS)
  • Microsoft Intune
  • Microsoft 365
  • Remote support
  • Hardware diagnostics
  • System administration
  • Desktop support
  • Network diagnostics
  • Software diagnosis
  • Product troubleshooting
  • Hardware troubleshooting
  • Technical troubleshooting
  • MS office proficiency
  • TCP/IP
  • Network troubleshooting
  • Operating systems
  • Security awareness
  • System diagnostics
  • Access control
  • Vulnerability assessment
  • Network performance analysis
  • VoIP systems

Websites

Certification

Currently enrolled in CompTia Security+

Timeline

Tier 1-2 Tech

Protocol Networks
07.2023 - Current

End User Computing Analyst | Desktop Support

UMass Memorial Health
04.2023 - 06.2023

Tier 1-2 Technician

Worldband
04.2022 - 04.2023

Massachusetts Bay Community College

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