Dajanique Johnson
Customer Service
Lithonia,GA
Summary
Hardworking Customer Service Representative with 6 years of experience working with Customers. Trained in project and time management with extensive knowledge of multiple fields and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
1
1
Language
2
2
Certifications
9
9
years of post-secondary education
5
5
years of professional experience
Work History
Call Center Representative
Xfinity Comcast
Atlanta, GA
10.2019 - 01.2021
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Customer Service Associate
BuyBuy Baby
Snellville, GA
07.2018 - 06.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with special services, account updates and promotional options.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Customer Service Representative
World Travel Holdings
Orlando, FL
02.2018 - 12.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
08.2012 - 05.2016
Associate of Science - Business
08.2016 - 05.2021
Skills
Customer support
Certification
CPR
Timeline
Call Center Representative - Xfinity Comcast
10.2019 - 01.2021
Customer Service Associate - BuyBuy Baby
07.2018 - 06.2020
Customer Service Representative - World Travel Holdings
02.2018 - 12.2019
Georgia State University - Associate of Science, Business
08.2016 - 05.2021
The First Academy - High School Diploma,
08.2012 - 05.2016
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