Da’Janique Joseph
Daytona Beach
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
Member Service Representative
Launch credit union
Daytona Beach
04.2023 - 04.2025
- Assisted members with account inquiries and service requests.
- Provided information about available services and membership benefits.
- Handled member transactions using company software systems.
Agency Nurse
Superior Medical Staffing
Maitland
07.2019 - 07.2024
- Administered medications according to established protocols and patient needs.
- Collaborated with healthcare teams to develop patient care plans.
- Monitored vital signs and reported changes to nursing staff promptly.
Health Insurance Consultant
Florida Health Care Plans
Daytona Beach
07.2021 - 07.2024
- Analyzed client needs to recommend appropriate health insurance plans.
- Facilitated communication between clients and insurance providers for policy clarifications.
- Educated clients on benefits, coverage options, and policy details effectively.
Customer Service Representative
Foundever
DeLand
03.2020 - 03.2023
- Assisted customers with inquiries and provided timely support through various channels.
- Resolved customer complaints efficiently while maintaining a positive service attitude.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Certified Nursing Assistant
Avanté
08.2019 - 08.2022
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
Driver
Lyft
Daytona Beach
04.2019 - 05.2022
- Safely navigated city streets while providing reliable transportation for passengers.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety.
- Communicated effectively with passengers to deliver exceptional customer service.
Housekeeping Supervisor
Johnox
Orange City
01.2019 - 01.2022
- Read and interpret documents
- Write routine reports and correspondence
- Mathematical skills
- Infection control techniques
- Managing housekeeping operations
- Personal management
- Developing systems and programs
- Regular inspections
- Regulatory compliance
- Master cleaning plan
- Staff performance evaluation
Certified Nursing Assistant
Villa health and rehab
DeLand
01.2018 - 01.2020
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
Leasing Consultant
Pegasus Residential
Jacksonville
08.2017 - 10.2019
- Assisted prospective tenants in finding suitable apartment options.
- Conducted property tours, highlighting community features and amenities.
- Managed lease agreements and ensured compliance with company policies.
Agency Nurse
HomeStewards’s
Ormond Beach
09.2016 - 02.2019
- Administered medications according to established protocols and patient needs.
- Collaborated with healthcare teams to develop patient care plans.
Customer Service Cashier
Wendys Resturant
Daytona Beach
03.2014 - 05.2016
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and service requests.
- Handled cash, credit, and check transactions efficiently.
Education
Spruce Creek High School
Port Orange, FLSome College (No Degree) - Nursing Administration
Daytona State College
Daytona Beach, FLSkills
- Account management
- Customer relationship management
- Transaction processing
- Service delivery
Timeline
Member Service Representative
Launch credit union
04.2023 - 04.2025
Health Insurance Consultant
Florida Health Care Plans
07.2021 - 07.2024
Customer Service Representative
Foundever
03.2020 - 03.2023
Certified Nursing Assistant
Avanté
08.2019 - 08.2022
Agency Nurse
Superior Medical Staffing
07.2019 - 07.2024
Driver
Lyft
04.2019 - 05.2022
Housekeeping Supervisor
Johnox
01.2019 - 01.2022
Certified Nursing Assistant
Villa health and rehab
01.2018 - 01.2020
Leasing Consultant
Pegasus Residential
08.2017 - 10.2019
Agency Nurse
HomeStewards’s
09.2016 - 02.2019
Customer Service Cashier
Wendys Resturant
03.2014 - 05.2016
Spruce Creek High School
Some College (No Degree) - Nursing Administration
Daytona State College