Dajeah Stewart
Houston,TX
Summary
Proven to excel in fast-paced environments, I leveraged my detail-oriented and self-motivated nature at FedEx:Ground to enhance warehouse efficiency and safety. My expertise in material handling and commitment to warehouse organization significantly reduced order processing times. Adept at fostering positive customer interactions, I also bring a track record of resolving complaints, ensuring customer loyalty.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
FedEx:Ground
02.2021 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Packaged orders for shipment, keeping items securely wrapped and labeled.
- Assisted in receiving and unloading shipments, ensuring proper storage of products.
- Conducted regular inventory checks, helping to track stock levels and reduce discrepancies.
- Organized warehouse shelves for easy access to items, maintaining a tidy work environment.
- Operated forklifts and hand trucks to move materials safely throughout the warehouse.
- Received and processed warehouse orders using handheld scanner.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
- Increased production efficiency by assembling components quickly and accurately.
Security Officer
Dd214 Security
03.2020 - 09.2023
- Developed comprehensive security policies, aligning with industry standards and enhancing data protection.
- Utilized SIEM tools, detecting anomalies and reducing incident response time.
- Utilized incident management software, tracking incidents and improving response efficiency.
- Utilized the NIST framework for creating policies and improving security infrastructure.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Responded quickly to incidents and assessed active situations for security concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Patrolled commercial property and associated parking garage.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Improved response time to incidents through effective communication with team members and use of security equipment.
- Implemented security measures for special events, ensuring guest safety and minimal disruptions.
- Conducted comprehensive security assessments to identify potential vulnerabilities and recommend improvements.
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
Customer Service Representative
Alorica
02.2018 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Handled customer inquiries to create positive interactions and build rapport.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
Education
High School Diploma -
Booker T Washington
Houston, TX06-2017
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Loading and unloading
- Detail-oriented
- Warehouse safety
- Material handling
- Sorting and labeling
- Warehouse organization
- Shipping and receiving
- Stacking and staging
- Unpacking merchandise
- Order fulfillment
- Pallet jacks
- Report writing
Timeline
Warehouse Worker
FedEx:Ground
02.2021 - 12.2023
Security Officer
Dd214 Security
03.2020 - 09.2023
Customer Service Representative
Alorica
02.2018 - 02.2021
High School Diploma -
Booker T Washington
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