Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Dajeon Wilson-Allen

Kenosha,WI

Summary

Organized and dedicated customer service professional with over 13 years of experience delivering exceptional support in fast-paced environments. Proven ability to resolve complex customer issues, build lasting client relationships, and contribute to team success. Seeking to leverage my extensive experience, strong communication skills, and problem-solving abilities in a challenging customer service role where I can continue to enhance customer satisfaction and support company goals.

Professional and experienced center associate equipped to excel in this role. Skilled in customer service, administrative tasks, and operational support with strong focus on team collaboration and achieving results. Adept at handling changing needs with flexibility and reliability, ensuring seamless workflow and client satisfaction. Known for effective communication, organization, and problem-solving abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sortation Center Associate

Amazon
07.2024 - 01.2025
  • Sorted, scanned, and organized packages by size and destination to prepare orders for timely delivery
  • Built and wrapped pallets, ensuring safe and efficient transportations of goods using pallet jacks and other equipment
  • Operated handheld scanners and warehouse management systems to track inventory and maintain accurate records.

Cashier/ Retail

Walmart
10.2022 - 09.2023
  • Maintained a clean and organized checkout area
  • Greeted customers warmly, providing assistance and ensuring a positive shopping experience
  • Balanced cash drawers at the beginning and end of shifts, ensuring accurate financial reporting

Cashier/ Retail

Burlington Coat Factory
07.2021 - 01.2022
  • Provided friendly and helpful customer service on the sales floor and checkout
  • Operated cash registers, processed transactions, and handled returns and exchanges
  • Helped with inventory counts, tagging, and markdowns to support loss prevention efforts

Security Guard

Allied Universal
09.2019 - 01.2021
  • Monitored and secured assigned premises to ensure the safety of personnel, property, and visitors
  • Conducted routine patrols, inspections, and incident reporting in compliance with company protocols
  • Verified identification and authorized access to buildings or restricted areas

Cashier/ Crew Member

Taco Bell
09.2017 - 09.2019
  • Provided excellent customer service through drive-thru and front counter interactions.
  • Responded to customer inquiries and concerns with professionalism and patience
  • Supported daily store operations, including restocking, cleaning and closing duties

Cashier/ Crew Member

Culver’s
09.2015 - 07.2016
  • Delivered fast, friendly, and accurate service to customers in a high-volume setting
  • Operated POS system and managed cash and card transactions with accuracy
  • Handled customer orders, resolved complaints, and ensured satisfaction with every interaction.

Education

Associate's Degree - Nursing (A.D.N)

Gateway Technical College
Kenosha, WI
01.2027

Diploma - Medical Science Academy

Indian Trail High School and Academy
Kenosha, WI
06.2019

Skills

  • Effective Communication
  • Customer Service Skills
  • Problem Solving
  • Organizational Skills
  • Decision Making
  • Time Management
  • Computer Skills- Microsoft
  • Active Listening
  • Adaptability
  • Patience and Empathy
  • Point of Sale (POS) System
  • Data Entry
  • Training and Mentoring
  • Scheduling appointments
  • Document preparation
  • Data entry proficiency
  • Scheduling coordination
  • Multitasking Abilities
  • Critical thinking

Certification

Certified Nursing Assistant (CNA) Course Completed- Awarded Certificate of Completion Gateway Technical College, Kenosha WI

LANGUAGES

English

Timeline

Sortation Center Associate

Amazon
07.2024 - 01.2025

Cashier/ Retail

Walmart
10.2022 - 09.2023

Cashier/ Retail

Burlington Coat Factory
07.2021 - 01.2022

Security Guard

Allied Universal
09.2019 - 01.2021

Cashier/ Crew Member

Taco Bell
09.2017 - 09.2019

Cashier/ Crew Member

Culver’s
09.2015 - 07.2016

Diploma - Medical Science Academy

Indian Trail High School and Academy

Associate's Degree - Nursing (A.D.N)

Gateway Technical College
Dajeon Wilson-Allen