Dajianae Toler
Houston,TX
Summary
Customer-focused professional seeking a call center customer service role. Strong communicator with a calm, friendly approach to resolving questions, handling complaints, and supporting customers by phone, chat, and and Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Support Representative
Amazon
Chicago, Illinois
12.2024 - 08.2026
- Delivered high-volume customer support and processed account changes and service requests, ensuring accuracy of customer records.
- Provided product information and guidance, enhancing customer satisfaction and loyalty.
- Achieved attendance and productivity standards while safeguarding confidential information and adhering to company procedures.
Call Center Customer Service Representative
Acess Health
Downers Grove, Illinois
10.2022 - 08.2024
- Handled inbound customer inquiries regarding health services and benefits.
- Assisted customers with appointment scheduling and rescheduling requests.
- Resolved customer complaints by identifying issues and offering solutions.
- Provided information on health plans and coverage options to clients.
Inbound Call Center Representative
State Farm
Chicago, Illinois
01.2020 - 08.2022
- Navigated multiple computer systems, entered accurate notes, and coordinated with internal teams to resolve customer requests efficiently.
- Assisted customers with account updates, scheduling, service requests, and basic troubleshooting while maintaining a professional and helpful tone.
- Educated customers on policy benefits and coverage options clearly.
Education
Medical Assistant -
Lincoln College of Technology
Melrose Park, IL10-2021
Skills
Inbound & outbound call handling
CRM / ticket documentation
Call quality & productivity goals
Customer issue resolution
Phone, chat & email support
Microsoft Office / Google Workspace
Timeline
Customer Support Representative
Amazon
12.2024 - 08.2026
Call Center Customer Service Representative
Acess Health
10.2022 - 08.2024
Inbound Call Center Representative
State Farm
01.2020 - 08.2022
Medical Assistant -
Lincoln College of Technology