Summary
Overview
Work History
Skills
Timeline
Generic

Dajon Brye

Summary

Objective focused on exceeding performance expectations and tackling daily challenges to achieve and surpass goals. Committed to maintaining high efficiency and delivering excellence in all tasks. Dedicated to fostering a collaborative environment that encourages others to excel.

Overview

15
15
years of professional experience

Work History

FCC Associate 1

Amazon
11.2024 - Current

Performed four 10-hour shifts in a dynamic warehouse environment.

Handled weights of 50 lbs consistently as part of job duties.

Adapted to mandatory overtime during high-demand events, such as Amazon Prime Day.

Sorted,stowed and picked packages swiftly in alignment with fast-paced requirements.

Remained on feet for prolonged periods to fulfill work obligations.

Operated pallet jacks and handheld scanners to streamline processes.

Collaborated with Amazon delivery drivers for efficient loading and station navigation.

Supported line loading of packages to facilitate timely deliveries.

Case Manager

Morgan & Morgan
02.2024 - Current
  • We handled incoming and outgoing calls between client, insurance adjusters, medical providers.
  • Had to do a case opening form to collect information about my client and get a statement about the accident and the injuries my client sustained during the accident and other infection.
  • I was point of contact between my clients and the attorney.
  • Helped my clients get connected to care. Determine liability.
  • Verify insurance coverages, file a claim with insurance companies if a claim had not been filed.
  • Had to file and send multiple Letters and documents, set up calendar invites with the attorney for scheduled legal matter between the attorney, the client and insurance companies
  • Request both medical records bills and MRI reports, write demands, flip cases to litigation and or reach a settlement on a case and write closing statements.

Claim Adjuster

State Farm
11.2022 - 12.2023
  • Review auto claims
  • Assist customers with help with claims
  • Set up rentals, establish liability, take statements
  • Review laws for each states
  • Talk to shops and make sure repairs match damage
  • Review estimate and supplements for claim
  • Contact other insurance carries for liability and subrogation
  • File police reports and other relevant documentation
  • Licensed adjuster in several states
  • Licensed casual adjuster in several states

Warehouse worker

Amazon
09.2022 - 01.2023
  • Uploading and loading
  • QA
  • Picking and packing
  • Counting
  • Sorting

Fraud Specialist

Navy Federal Credit Union
03.2017 - 09.2022
  • Assist members with fraud and dispute claims
  • Trouble shoot with members through technical problems
  • Provide customer service to members
  • Support for other parts of contact center and branch for digital support
  • Worked with security on mule accounts, scam, and fraudsters
  • Assisting members with documentation for compromise and id theft
  • Cognos and Sql trained for assisting with data

Customer Service and Tech Specialist

Alorica
07.2016 - 03.2017
  • Help set up new accounts for Comcast
  • Help schedule technicians
  • Take payments and set up payment arrangements
  • Add changes to accounts as well as authorized users
  • Help with light tech work dealing with cable and internet issues
  • Help with Quality feedback for other representatives
  • Assisting customers and other departments

Deli Clerk

Publix
08.2010 - 08.2016
  • Ordering and helping with forecast for deli
  • Helping with schedule
  • Making platters and doing production work
  • Assisting other store with needs
  • Assisting customers
  • Planning events and coordinate them with customer needs
  • Cleaning and monitoring food safety
  • Stocking products
  • Loading and unloading trucks

Assistant Manager

The Arena
07.2012 - 07.2015
  • Store Key Holder and Safe Key Holder
  • Close out the accounts and store for the night as well as finances for the day
  • Paperwork about cost, inventory, and labor
  • Fix machines and arcade games
  • Scheduling employees and making sure time cards were correct
  • Delegating task and making sure everything is carried out
  • Supervising employees
  • Assisting store manager and owner
  • Assisting customers

Skills

    Adaptability

    Team Player

    Problem Solver

    Customer Service

Timeline

FCC Associate 1

Amazon
11.2024 - Current

Case Manager

Morgan & Morgan
02.2024 - Current

Claim Adjuster

State Farm
11.2022 - 12.2023

Warehouse worker

Amazon
09.2022 - 01.2023

Fraud Specialist

Navy Federal Credit Union
03.2017 - 09.2022

Customer Service and Tech Specialist

Alorica
07.2016 - 03.2017

Assistant Manager

The Arena
07.2012 - 07.2015

Deli Clerk

Publix
08.2010 - 08.2016
Dajon Brye