Dajon Johnson
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Sales Associate
Last Stop
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Shift Leader
Dunkin' Donuts
02.2021 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Cart Pusher
Target
11.2022 - 04.2023
- Assisted customers in loading groceries into cars.
- Gathered shopping carts and maintained organized cart storage at store entrance.
- Collected carts left in parking areas and returned to retail stores.
- Offered carts to patrons.
- Maintained friendly and enthusiastic attitude with focus on delivering quality customer service.
- Gathered carts manually and with remote controlled cart pusher.
- Sought opportunities to welcome, engage and serve customers.
- Assisted stock workers and customer service agents throughout shifts.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Directed customers to appropriate areas in store to assist with locating products.
- Gathered stray carts throughout store and contributed to maintaining store tidiness.
- Removed litter from parking lot, planters and cart storage areas.
- Monitored restrooms and aisles to remain free of hazards and promote customer safety.
Food Runner
State Fare
07.2020 - 11.2020
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Cleared tables immediately after guests left in preparation for next party.
- Assisted with bussing tables and cleaning up spills.
Lifeguard
Six Flags
06.2019 - 06.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
Education
High School Diploma -
Old Mill High School
Millersville, MD06.2023
Skills
- Microsoft Windows
- Social Perceptiveness
- Intuit QuickBooks
- Multitasking Strengths
- Excellent People Skills
- Time Management
- Cash Register Operation
- Adapt to Diverse Groups
- Guest Relations
Timeline
Sales Associate
Last Stop
09.2023 - Current
Cart Pusher
Target
11.2022 - 04.2023
Shift Leader
Dunkin' Donuts
02.2021 - 06.2023
Food Runner
State Fare
07.2020 - 11.2020
Lifeguard
Six Flags
06.2019 - 06.2020
High School Diploma -
Old Mill High School