DAJOUR ISAAC
North Lauderdale,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Insurance Agent
Morgan Fidelity Associates
05.2022 - 09.2024
- Advised clients on health insurance options, including coverage and cost comparisons.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Developed and maintained relationships with clients to ensure satisfaction with services provided.
- Evaluated existing policies to determine changes or modifications needed.
- Explained complex healthcare concepts to customers in an easy-to-understand way.
- Researched competitive offerings from other companies in order to remain competitive within the market place.
- Verified eligibility criteria prior to enrolling a customer into a plan.
Customer Service Sales Representative
Home Depot
05.2021 - 05.2022
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Had control of inventory of all the warehouses throughout the U.S. to ship certain products for customers.
- Had access to business accounts and purchase history.
- Able to view their credit limit and check for invoice balances.
- Provided accurate information about products and services.
- Maintained records of customer interactions and transactions.
- Suggested additional products or services that may benefit the customer's needs.
Customer Service Plus Representative
Sixt Rent A Car
11.2019 - 05.2021
- Answered phone calls and directed them to appropriate personnel.
- Educated customers on product features and benefits to ensure they had an excellent rental experience.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Answered questions and resolved concerns for customer support.
Customer Service Representative
Sixt Rent A Car
Fort Lauderdale, FL
07.2019 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Rental Sales Agent
Sixt Rent A Car
10.2018 - 07.2019
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
- Processed reservations for customers over the phone or at the counter.
- Explained rental policies to customers and answered questions about contracts and agreements.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
Shoe Stylist
Steve Madden
07.2017 - 10.2018
- Provided personal consultations to determine clients' styling needs and preferences.
- Ensured that all styling areas were kept clean and organized at all times.
- Greeted each client and asked questions to determine fashion needs.
Nordstrom
10.2016 - 05.2017
- Made sure customers were greeted and assisted with finding the right products in the corresponding department.
- I was able to build a healthy relationship with customers, creating for myself a reliable book of business and clientele.
- Helped other associates with styling and merchandise placement on the sales floor.
Cashier
Wingstop
08.2015 - 10.2016
- Greeting each and every customer that came into our restaurant in a proper, welcoming manner
- Making sure the cash drawer was always kept balanced throughout the shift
Education
High School Diploma -
Monarch High School
01.2015
Associates Degree - Business Management
Broward College North Campus
Skills
- Able to utilize Microsoft Office Suite (Excel, Powerpoint, Outlook and Word) Google Docs, Sheets, ERP
- Bilingual (Creole, English) Time Management Excelling at providing customer service and complete customer satisfaction
- High and fast level problem solving
- Being able to build long, lasting relationship with clients that will benefit the client and the business
Certification
- Florida 2-15 Life, Health, and Variable Annuities Agent License.
Timeline
Health Insurance Agent
Morgan Fidelity Associates
05.2022 - 09.2024
Customer Service Sales Representative
Home Depot
05.2021 - 05.2022
Customer Service Plus Representative
Sixt Rent A Car
11.2019 - 05.2021
Customer Service Representative
Sixt Rent A Car
07.2019 - 11.2019
Rental Sales Agent
Sixt Rent A Car
10.2018 - 07.2019
Shoe Stylist
Steve Madden
07.2017 - 10.2018
Nordstrom
10.2016 - 05.2017
Cashier
Wingstop
08.2015 - 10.2016
High School Diploma -
Monarch High School
Associates Degree - Business Management
Broward College North Campus
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