DaJuan Tiller
Morrow,USA
Summary
Dedicated to delivering exceptional service based on honesty and integrity, with a proven track record in customer service excellence. Recognized for strong work ethic and reliability, consistently demonstrating strong organizational skills and a proactive approach. Punctuality and teamwork are key strengths, complemented by the ability to thrive independently. Committed to continuous learning and skill enhancement to achieve career aspirations while positively contributing to team dynamics. Looking to utilize proven leadership qualties to add to a successful working environment
Overview
19
19
years of professional experience
Work History
Boutique Manager
Montblanc
Atlanta, Ga
10.2012 - 03.2020
- Achieved high customer satisfaction ratings by providing expert guidance on Mont Blanc, Coach, Michael Kors, Ray-Ban, and Swatch, and other luxury retail products. Increased store revenue through targeted promotional campaigns and effective team collaboration. Enhanced brand visibility through innovative display strategies.
- Provides a positive customer experience with fair, friendly, and courteous service.
- Managed cash register operations by scanning items, itemizing purchases, and totaling customer transactions efficiently.
- Managed customer support interactions by providing solutions and answering questions effectively.
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Conducted thorough cash counts at the beginning and end of work shifts to maintain financial integrity and accountability.
- Monitored adherence to safety regulations and cleanliness procedures, fostering a secure and organized work environment.
- Drove team effectiveness by defining work objectives and offering necessary feedback to team members.
- Executed return transaction procedures, ensuring compliance with company policies and enhancing customer experience.
Bar Manager
Olive Garden
Morrow, GA
01.2011 - 12.2013
- Provided comprehensive support to customers by answering questions related to product offerings and service details.
- Conducted age verification processes to uphold legal standards for alcohol sales.
- Executed payment transactions to maintain seamless customer service and operational efficiency.
- Provided detailed responses to customer inquiries regarding food preparation methods and best practices.
- Conducted price checks for special orders or discounts as requested by customers.
Bar Manager
Global Concessions (Sojourners)
Hartsfield Jackson International Airport
02.2007 - 03.2010
- Complies with alcohol serving safety standards
- Provides a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
- Resolves customer issues and answers questions.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Provides pricing information..
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
Warehouse associate
Buckhead Beef
- Received and processed incoming shipments, verifying accuracy of items against purchase/shipping orders.
- Maintained accurate inventory records through manual and computerized systems.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Labeled containers correctly for product identification purposes.
- Assisted in loading finished goods onto delivery vehicles as required.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Handled hazardous materials safely following prescribed regulations.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Communicated effectively with team members on matters related to work assignments.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Packed boxes and stock using organizational guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
Store Associate/Asst Manager
Wendy’s
- Oversee daily restaurant operations.
- Manage staff, ensuring proper food quality and safety.
- Control inventory.
- Provides a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
- Resolves customer issues/complaints and answer questions.
- Bag customer purchases if needed.
- Processes return transactions.
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
- Enters price changes by referring to price sheets and special sale bulletins.
- Discounts purchases by redeeming coupons.
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Provides pricing information by answering questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Provide crew member feedback/correction to maximize efficiency.
Store Associate/Maintenance/Utility Worker
Pilot
- Provides a positive customer experience with fair, friendly, and courteous service.
- Resolves customer related issues and answers questions.
- Provides pricing information by answering questions.
- Store cleanliness: Maintain the overall cleanliness of the travel center, including the retail area, food service section, and exterior grounds.
- Restroom and shower facilities: Clean and sanitize all restroom and shower facilities. This includes stocking paper products and washing, folding, and stocking towels.
- Trash management: Regularly collect and take out the trash from all areas of the travel center.
- Minor repairs: Perform general maintenance and basic repairs around the store. This can include small plumbing fixes, fixing equipment, or general upkeep tasks.
- Forecourt upkeep: Assist with exterior duties, such as sweeping, picking up trash in the parking lot and gas pump areas, and refilling windshield wash buckets.
- Guest assistance: Interact with customers by providing support and ensuring a clean and well-maintained environment.
- Safety compliance: Ensure all work and activities are performed in compliance with company rules and safety procedures.
Independent Contractor
Parker Elite Services
Ellenwood, GA
10.2019 - Current
- Lawn and garden
- Pressure Washing
- Gutters and Roofing
- Delivery
- Consultation Services
Education
No Degree - Business Administration And Management
Bethune Cookman University
Daytona Beach, FLNo Degree - Business Administration And Management
Georgia Southern University
Statesboro, GAHigh School Diploma -
James Madison International Baccalaureate High School
Milwaukee, WI05-2004
Skills
- Expertise in luxury sales
- Communication
- Problem-solving
- Critical thinking
- Time management
- Cash Register Operation
- Customer Assistance
- ID Verification
- Staff Training
- Cleaning and sanitizing
- Conflict Resolution
- Order Verification
- Scanner operations
- Product Knowledge
- Employee relations
Timeline
Independent Contractor
Parker Elite Services
10.2019 - Current
Boutique Manager
Montblanc
10.2012 - 03.2020
Bar Manager
Olive Garden
01.2011 - 12.2013
Bar Manager
Global Concessions (Sojourners)
02.2007 - 03.2010
Warehouse associate
Buckhead Beef
Store Associate/Asst Manager
Wendy’s
Store Associate/Maintenance/Utility Worker
Pilot
No Degree - Business Administration And Management
Bethune Cookman University
No Degree - Business Administration And Management
Georgia Southern University
High School Diploma -
James Madison International Baccalaureate High School