Dakarai Jones
Dallas,GA
Summary
Dynamic Operations Manager with a proven track record at Stanley Steemer International, enhancing operational efficiency and employee performance. Skilled in problem-solving and team leadership, I significantly improved employee retention and customer satisfaction. Expert in inventory management and staff development, my strategic approach resulted in measurable business growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Stanley Steemer International
07.2015 - 12.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Site Manger
Holy Prevention
08.2012 - 07.2015
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Improved team productivity with targeted coaching and performance monitoring.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Monitored, coached, and supervised team of [Number] employees in [year].
Assistant Manager
Papa Murphy's
06.2011 - 07.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Vincent High School
Milwaukee, WI06.2011
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Inventory Management
- Staff Development
- Incidents management
- Business Development
- Sales background
Certification
- Certified ASD/WRT and Mold Mediation
Timeline
Operations Manager
Stanley Steemer International
07.2015 - 12.2024
Site Manger
Holy Prevention
08.2012 - 07.2015
Assistant Manager
Papa Murphy's
06.2011 - 07.2013
High School Diploma -
Vincent High School
- Certified ASD/WRT and Mold Mediation
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