Dakayla Fulton Johnson
Virtual/Personal Assistant
Covington,Georgia
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack, CRM and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Sucess Specialist
Momentum Solar
02.2022 - Current
- Analyzing and updating Salesforce software to ensure accurate and up-to-date data entry.
- Processing customer service requests via phone support and email support, entering relevant information into the system.
- Customizing the CRM using the most up-to-date tools, such as workflows and triggers, to optimize data entry processes.
- Noting customer correspondence in the CRM to track requests, problems, and solutions accurately.
- Conducting data entry tasks to properly diagnose customer needs and ensure accurate and comprehensive customer records.
- Proactively educating customers about the features and benefits of company products and services during data entry interactions.
- Guiding customers through troubleshooting, navigating the company website/mobile app, or using digital tools, while accurately documenting the steps taken.
- Auditing internal data and processes to identify areas for improvement in data entry and suggesting initiatives to enhance business performance..
Personal Assistant
The Barbie Palace
Atlanta, GA
01.2021 - 08.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Attended meetings, took notes and tracked action items.
- Displayed absolute discretion at handling confidential information.
- Restocked and maintained count of weekly/daily inventory
Personal Assistant/Caregiver
Private Residence
06.2021 - 01.2023
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Maintained entire family's schedule and organized events.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
Education
Political Science
Howard University
Washington, DC 08.2022 - 05.2024
Associate of Arts - Marketing
Georgia State University
Atlanta, GA 08.2020 - 05.2022
Skills
Workflow planning
Meeting minutes
Paperwork drafting
Business correspondence
Meeting arrangements
Presentation design
Payroll and budgeting
Office administration
Scheduling
Office management
Social media knowledge
Database administration
60 WPM typing speed
Timeline
Political Science
Howard University
08.2022 - 05.2024
Customer Sucess Specialist
Momentum Solar
02.2022 - Current
Personal Assistant/Caregiver
Private Residence
06.2021 - 01.2023
Personal Assistant
The Barbie Palace
01.2021 - 08.2023
Associate of Arts - Marketing
Georgia State University
08.2020 - 05.2022