Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dakayla Fulton Johnson

Virtual/Personal Assistant
Covington,Georgia

Summary

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack, CRM and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Customer Sucess Specialist

Momentum Solar
02.2022 - Current


  • Analyzing and updating Salesforce software to ensure accurate and up-to-date data entry.
  • Processing customer service requests via phone support and email support, entering relevant information into the system.
  • Customizing the CRM using the most up-to-date tools, such as workflows and triggers, to optimize data entry processes.
  • Noting customer correspondence in the CRM to track requests, problems, and solutions accurately.
  • Conducting data entry tasks to properly diagnose customer needs and ensure accurate and comprehensive customer records.
  • Proactively educating customers about the features and benefits of company products and services during data entry interactions.
  • Guiding customers through troubleshooting, navigating the company website/mobile app, or using digital tools, while accurately documenting the steps taken.
  • Auditing internal data and processes to identify areas for improvement in data entry and suggesting initiatives to enhance business performance..

Personal Assistant

The Barbie Palace
Atlanta, GA
01.2021 - 08.2023
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Attended meetings, took notes and tracked action items.
  • Displayed absolute discretion at handling confidential information.
  • Restocked and maintained count of weekly/daily inventory

Personal Assistant/Caregiver

Private Residence
06.2021 - 01.2023
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Maintained entire family's schedule and organized events.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.

Education

Political Science

Howard University
Washington, DC
08.2022 - 05.2024

Associate of Arts - Marketing

Georgia State University
Atlanta, GA
08.2020 - 05.2022

Skills

Workflow planning

undefined

Timeline

Political Science

Howard University
08.2022 - 05.2024

Customer Sucess Specialist

Momentum Solar
02.2022 - Current

Personal Assistant/Caregiver

Private Residence
06.2021 - 01.2023

Personal Assistant

The Barbie Palace
01.2021 - 08.2023

Associate of Arts - Marketing

Georgia State University
08.2020 - 05.2022

Similar Profiles

CREATE PROFILE
Dakayla Fulton JohnsonVirtual/Personal Assistant