Alicia Mendoza
Oak Park,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Success Specialist
Globaltranz
10.2021 - Current
- Proactively communicate and manage time sensitive requests and issues of shipments to the customers
- Route dedicated freight within the team and confirm proper carriers are being assigned
- Analyze customer orders and equipment availability to ensure customer expectations
- Manage load board for assigned shipments
- Approve and finalize load information in order to close out loads
- Work collectively with team members to make sure all scheduling is covered daily
- Established relationships with new onboarding customers
Logistics Coordinator
Helix Logistics
06.2021 - 10.2021
- Received shipment tenders and built loads
- Contacted shippers/consignee to confirm pickup and delivery appointments
- Corresponded to all customer inquiries
- Collaborated with Account Managers and Brokers to ensure customer needs were being met
- Monitored inbound and outbound freight operations to establish timely delivery of packages
- Coordinated shipments and tracked progress to facilitate timely delivery
Customer Operations Lead Analyst
CJ Logistics
01.2021 - 06.2021
- Responded to all customer request information
- Managed the Customer Operations Specialists and Shipping/Receiving
- Monitored any expedited urgent shipping requests
- Collaborated with Inventory and Operations to ensure customer satisfaction
- Created dashboards to monitor and track key performance indicators
- Managed over 50 emails per day
Ecommerce Distribution Supervisor
Honey Can Do LLC
07.2016 - 01.2021
- Supervised 40+ hourly employees in all warehouse activities across 2 shifts
- Responsible for monitoring and planning of hours based on workload
- Kept track of variable and fixed hours for KPI reporting
- Investigate and filled out employee related accident reports
- Communicated with carriers for additional trucks needed
- Reviewed employees hours in Payroll portal
- Responsible for shipping out all small parcels by required date
- Collaborated with fellow coworkers to co-lead Kaizen Events
- Ordered shipping supplies with vendors
- Lead start up meetings
Distribution Office Manager
The Chefs’ Warehouse
08.2015 - 07.2016
- Opened morning shift and routed orders for deliveries
- Made critical decisions when issues arise
- Printed invoices for deliveries and informed drivers for any customer delivery requests
- Checked in with drivers to ensure their orders were picked and ready for delivery
- Communicated with sales team for any returns, mispicks, and damaged products
- Scheduled dock appointments with vendors and freight companies
- Advised regarding delays and special circumstances.
Customer Service Assistant Manager
Continental Credit Corp
01.2007 - 02.2015
- Trained, developed , and monitored staff to ensure exceptional customer service
- Registered customers with extended warranty
- Submitted time cards to Payroll after checking for accuracy
- Checked in drivers upon completion of deliveries
- Invoiced and close out orders
- Processed exchanged for damaged furniture
Education
Associate of Applied Science - Office Management Technology
Morton College
Cicero, IL05.2024
Skills
- Microsoft Office
- Team Building
- Managing Multiple Tasks
- Customer Inquiries
- Critical Thinking
- Transportation and Logistics Coordination
- Training and Leadership
- Shipping and Receiving Processes
- Workflow Planning
- Route Planning
- Daily Operations Management
- Warehouse and Transportation Operations
Languages
Spanish
Native or Bilingual
Timeline
Customer Success Specialist
Globaltranz
10.2021 - Current
Logistics Coordinator
Helix Logistics
06.2021 - 10.2021
Customer Operations Lead Analyst
CJ Logistics
01.2021 - 06.2021
Ecommerce Distribution Supervisor
Honey Can Do LLC
07.2016 - 01.2021
Distribution Office Manager
The Chefs’ Warehouse
08.2015 - 07.2016
Customer Service Assistant Manager
Continental Credit Corp
01.2007 - 02.2015
Associate of Applied Science - Office Management Technology
Morton College