Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Mitchell Garner

Eagle Mountain,UT

Summary

Detail-oriented Enterprise Account Director with nine years of experience in account management and customer success within the logistics industry. Proven track record of leading teams to exceed revenue targets and enhance customer satisfaction through effective communication and strategic business reviews. Skilled in building strong client relationships, and optimizing product usage to drive results.

Overview

12
12
years of professional experience

Work History

Enterprise Account Director

GlobalTranz
Lehi, UT
01.2016 - 01.2025
  • Built and led a team while developing a portfolio of 30+ enterprise accounts, generating over $20M in annual revenue.
  • Drove customer success through regular business reviews, identifying areas for improvement and recommending solutions to optimize their use of our products or services.
  • Served as the primary point of contact for all customer inquiries, issues, and escalations, ensuring timely resolution and maintaining high levels of customer satisfaction.
  • Mentored carrier sales representatives to transition into customer-facing roles and develop entrepreneurial skills, empowering them to manage their own book of business.

Team Leader/Supervisor

ROI Solutions, Inc.
American Fork, UT
07.2013 - 01.2016
  • Team Lead over Visa account converting leads into Sales through Salesforce.
  • Worked closely with management to update and refine QA scoring guidelines to reflect business priorities and customer expectations.

Dental Assistant

MONARCH DENTAL-SMILE BRANDS INC
Lehi, UT
03.2013 - 06.2013
  • Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment.
  • Took and developed dental x-rays, ensuring high-quality images for accurate diagnosis.
  • Provided chairside assistance to dentists during complex procedures such as root canals or extractions.

Education

High School Diploma -

American Fork Highschool
American Fork
05-2012

Dental Assisting Certification -

Mountainland Technical College
Lehi, UT
05-2012

Skills

  • Account management and sales
  • Revenue growth
  • Leadership and communication
  • Customer service excellence
  • Expertise in Excel
  • Salesforce proficiency
  • Data analysis and reporting
  • Organizational and time management

Timeline

Enterprise Account Director

GlobalTranz
01.2016 - 01.2025

Team Leader/Supervisor

ROI Solutions, Inc.
07.2013 - 01.2016

Dental Assistant

MONARCH DENTAL-SMILE BRANDS INC
03.2013 - 06.2013

High School Diploma -

American Fork Highschool

Dental Assisting Certification -

Mountainland Technical College

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