Dakelia Fleming
Union ,SC
Summary
Reliable and detailed-oriented professional with 10-years of experience in fast-paced production, distribution, and customer service environments. Skilled in customer interaction, accuracy, problem-solving, and maintaining efficiency under pressure. Currently pursuing an Associate Degree with coursework in Medical Terminology and Healthcare Delivery Systems, maintaining a 3.63 GPA and honor roll status. Seeking to transition into healthcare administration as a Patient Access Representative, supporting patient registration, insurance verification, and front desk operations in a medical setting.
Overview
19
19
years of professional experience
Work History
Assembly Line Worker
Gestamp
04.2016 - Current
- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality inspections to maintain high product standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on assembly processes and safety protocols.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Adhered to safety guidelines, contributing to a safe working environment.
Module Lead
Renfro
03.2013 - 11.2015
- Assisted with inventory management by tracking supplies and generating restock requests.
- Coordinated cross-departmental communication to ensure alignment on project deliverables and deadlines.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained up-to-date employee records to assist in human resources planning.
Customer Service Associate
Walmart
08.2007 - 09.2011
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted in training new associates on company policies and procedures.
- Ensured accurate processing of transactions using point-of-sale systems.
- Collaborated with team members to maintain store organization and cleanliness.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Data entry
- Medical Terminology
- Healthcare systems knowledge
- Microsoft Office
- Attention to detail
- Scheduling & Multitasking
- Records Management
- Communication
- Problem solving
- Team collaboration
- Customer service
- Administrative & Clerical support
Timeline
Assembly Line Worker
Gestamp
04.2016 - Current
Module Lead
Renfro
03.2013 - 11.2015
Customer Service Associate
Walmart
08.2007 - 09.2011
Associate of Science - Business Administration
Southern New Hampshire University